Ian Mburu

Processed claims and ensured billing compliance while reinforcing high-quality customer support for clinic patients, improving billing accuracy and patient satisfaction.

Managed billing operations and maintained accurate patient and financial records while coordinating staff and resolving patient inquiries to ensure compliance and efficient service.

Streamlined administrative and billing processes by developing SOPs, assisted procurement, and coordinated interdepartmental communication to improve reporting timeliness and operational efficiency.

Improved laboratory report turnaround time while maintaining accuracy and assisted in preparing clinical documentation for patient records and communications.

Implemented SOPs for laboratory workflows and maintained clear, accurate laboratory records to enhance efficiency and compliance with standards.

Rotated across histology, biochemistry, microbiology, hematology, and QA departments to gain practical laboratory skills and experience in medical documentation and coordination.

Completed a Diploma in Medical Billing/Coding from April 2024 to April 2025 with focus on billing and coding practices.

Grade: Honors

Graduated with Honors with a Bachelor of Science in Medical Laboratory Sciences, completing clinical and laboratory training.

Completed secondary education and obtained High School Certificate between January 2015 and November 2018.