Huzaifa Ahmed
@huzaifaahmed1
Telecommunications and BPO professional specializing in customer service, sales, QA, and systems integration.
ItalyWhat I'm looking for
I am a telecommunications and BPO professional with hands-on experience in systems integration, customer service, sales, and quality assurance across international markets.
I have configured enterprise server systems, performed system testing and troubleshooting, and supported BIOS/firmware and rack-level installations while working as a Systems Integration Engineer.
My background includes account management and technical sales roles where I drove upselling, managed client onboarding, and maintained CRM systems such as Salesforce, HubSpot, and Zoho to track performance and improve client relationships.
I bring operational reliability from supporting 24/7 broadcast IT, field sales and customer success in IoT/M2M environments, and a commitment to delivering measurable growth and technical excellence.
Experience
Work history, roles, and key accomplishments
Systems Integration Engineer
ZT Systems
Apr 2023 - Nov 2025 (2 years 7 months)
Integrated and configured enterprise server systems, performed system testing and quality validation, and troubleshot hardware and integration issues to improve deployment reliability.
Sales and Account Manager
Simply Contact
Jan 2020 - Feb 2022 (2 years 1 month)
Managed client accounts and drove sales growth through upselling and new opportunities while coordinating internal teams to meet client needs and maintaining CRM records.
Sales & Customer Experience Specialist
Express M2M
Apr 2018 - Oct 2019 (1 year 6 months)
Sold M2M SIM and international roaming solutions for IoT, assisted clients with SIM/VPN setup, and coordinated with technical teams to improve connectivity and customer satisfaction.
IT Administrator
24 News HD
Jan 2016 - Aug 2016 (7 months)
Managed IT systems and support for 24/7 news operations, ensuring reliable networks and stable systems to enable continuous studio and field coordination.
Customer Service Representative
J Telemarketing
Jan 2014 - Jan 2015 (1 year)
Converted leads into long-term customers through demos, onboarding, and support while consistently exceeding sales targets and improving retention.
Education
Degrees, certifications, and relevant coursework
University
Bachelor of Science, Information Technology
2015 - 2018
Completed a Bachelor-level program in Information Technology focusing on systems integration and IT operations from 2015 to 2018.
Availability
Location
ItalyAuthorized to work in
Job categories
Skills
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