HusNain KhAn

I am a high-stakes Operations Leader with over 4.5 years of operational and logistics experience in the logistics and customer service sectors. I specialize in managing large-scale teams (up to 29 agents) while maintaining operational discipline and delivering high-quality results, including a 92% CSAT.

In my current role as a Shift Lead at Mindbridge, I lead a team of 29 agents and own floor discipline, real-time KPI monitoring, and 1-on-1 coaching. I have used coaching and performance focus to successfully push agent CSAT to 92% even in high-pressure situations—what I call keeping a “poker face.”

Before that, I worked as a Logistics Specialist at Mindbridge, where I managed real-time dispatch and fleet operations, optimized delivery routes, and resolved vendor bottlenecks. Earlier experience as a Customer Service Rep at KFC strengthened my ability to handle high-volume inbound inquiries and orders while maintaining strict brand service standards.