Mustafa Jan

I’m a results-oriented Operations Leader with 3+ years of fintech experience in team leadership, process optimization, and regulatory compliance. I’ve focused on managing escalations, delivering high-touch support, and improving service outcomes in fast-paced, regulated environments.

At Mindbridge, I lead daily operations and coach support teams to hit fintech growth and KPI targets. I ensure compliance with regulatory standards and internal SLAs by identifying operational gaps, implementing targeted training, and maintaining service consistency through QA auditing frameworks.

Previously as an Operations Support Specialist at Mindbridge for Revolut, I improved resolution workflows using Zendesk and internal CRM tools, contributing to measurable increases in CSAT and NPS. I also handled sensitive account issues and fraud cases, while collaborating with product, compliance, and engineering teams to align support operations with product updates and regulatory changes.

My background also includes consulting-style, data-driven work at McKinsey & Company as a Forward Program Apprentice—supporting lead generation, pipeline analysis, and business case development. I started building momentum through multi-channel marketing and student experience leadership at AIESEC Turkey, coordinating across 10+ countries to improve satisfaction and delivery.