H User

-Full-cycle sales management for premium memberships and corporate contracts: leading lead generation, high-conversion facility tours, and closing deals in the luxury segment.
-Direct daily club operations for the Palm Jumeirah branch: overseeing facility maintenance, staff coordination, and ensuring 100% compliance with brand standards.
-Implemented data-driven sales tracking via CRM: monitori

- Built and scaled a multi‑marketplace business (Ozon, Wildberries, Yandex Market) from zero to RUB 4–5M monthly revenue; maintained 12–15% gross margin across core SKUs.
- Negotiated manufacturer terms to unlock +3pp margin and became the brand’s largest representative in the category.
- Engineered Python/SQL automations (pricing, stock, reporting) that reduced manual effort by ~1.5 hours per day

- Data owner for POS/back‑office (SKU, components, pricing, promos, campaigns); eliminated IT‑side data‑entry errors via process design, checklists and peer testing.
- Coordinated 300+ changes: weekly POS/kiosk application releases (bug fixes + features) and daily pricing/promo/master‑data updates.
- Designed and rolled out a test pipeline for weekly POS/kiosk releases with 100% of features passin

- Improved on‑time incident resolution (SLA) from 76% → 94% through a knowledge base, playbooks, L1 instructions and proactive comms with back‑office staff.
- Ensured 100% of marketing updates and new product launches were delivered on schedule across supported stores.
- Supported POS/back‑office and digital channels (McDelivery, kiosks, table service); resolved complex incidents up to L3.
- Produ

- Ran production and service departments; led 140+ staff; balanced labor, throughput, and quality.
- Reduced OpEx by 4% of turnover via inventory discipline, equipment reliability, and loss prevention.
- Kept top food safety results in internal audits and external inspections.
- Rolled out new service practices based on hospitality across multiple stores, lifting customer satisfaction and turnover

In my role as a Swing Manager, I oversaw daily restaurant operations to ensure productivity and compliance with health and safety standards. I led, trained, and motivated a team of over 40 members while fostering a positive work atmosphere. My efforts aimed at enhancing customer service, resolving customer issues, and improving customer satisfaction ratings. I assisted in managing financial effici

- Development and implementation of training programs for new and current employees in line with company standards and procedures.
- Evaluation and monitoring of training effectiveness, introducing improvements to enhance the quality of training.
- Collaboration with management and HR departments to identify training needs and develop individual training plans.
- Ensuring all training programs com

- Serving customers at the cashier: taking orders, informing about promotions and offers, ensuring fast and high-quality service.
- Preparing and serving products in accordance with corporate quality and safety standards.
- Participating in maintaining cleanliness and order at the workstation, in the service area, and in the kitchen.
- Collaborating with the team to ensure efficient restaurant ope

Actively attracted and analyzed the needs of potential clients, informed them about the company's products and services.
Regularly planned and successfully executed daily, weekly, and monthly cold call schedules.
Managed and systematized the database of potential clients, tracking communication status and work efficiency.
Prepared and submitted reports to management on cold sales results, as well

Jul 2026

Sep 2026

Jul 2026

Jul 2026

Jul 2026

May 2026

Oct 2024

Sep 2023

Mar 2022

Mar 2022

Apr 2018

Jan 2017