Daria User

Scaled international operations for a globally distributed 200+ employee technology company across 7 offices, leading 15+ staff across multiple functions. Designed and automated cross-functional processes (HR, recruiting, finance, legal, operations) and improved operational efficiency through unified project management and internal systems.

Owned core business operations and led internal process improvement initiatives to enhance operational consistency. Managed monthly expense tracking and budgeting support, coordinated legal documentation and contracts, and standardized travel and event management with policy and automation.

Supported office and business operations in a fast-growing environment, handling scheduling, travel coordination, vendor coordination, and internal administration. Improved budgeting and expense tracking visibility, coordinated legal/compliance documentation, and supported hiring and onboarding to establish scalable internal workflows.

Managed office operations, including vendor coordination, procurement, and facility management to ensure an efficient workspace. Handled expense tracking and logistics for equipment and documents, and organized team events and internal meetings, including a full-day multi-city company event and workspace setup for 10+ employees.

Provided customer support through inbound/outbound calls, bookings, and issue resolution to maintain a smooth customer experience. Maintained CRM records in Bitrix24, coordinated with on-site teams, and trained new team members and staff on CRM usage.

Bachelor’s degree in Business informatics at MPEI, with a focus on global mobility, events, and employee experience.

Completed an Arabic (A2) course and received a certificate from Headway Institute in Dubai.