hurriya tussaadah
@hurriyatussaadah
Admin Virtual Product O2O and IT helpdesk professional focused on reliable e-commerce operations.
IndonesiaWhat I'm looking for
Saya memulai karier sebagai Analisis Kredit di PT. Bank Mandiri (Persero) Tbk (2012–2014), khususnya di Kredit Usaha Mikro untuk kebutuhan produktif baik investasi maupun modal kerja. Pengalaman ini membentuk cara saya bekerja secara teliti, terstruktur, dan akurat dalam pengelolaan data.
Setelah itu saya beralih ke peran IT Helpdesk di PT. Berca Hardaya Perkasa (2015) dan PT. Srijaya Mandiri Teknik (2018), serta menangani administrasi. Saya terbiasa mendukung operasional melalui penanganan kebutuhan pengguna/layanan dan menjaga alur kerja tetap berjalan.
Sejak 2019 saya semakin fokus pada eksekusi operasional e-commerce: update barang di aplikasi, laporan keuangan barang on demand, dan check update harga barang. Di project Bukamart/Bukalapak, Walls Delivery Online, dan pekerjaan admin catalog di PT. Morzel Digital, saya merapikan detail produk agar mudah dipilih customer lewat kata kunci dan ringkasan produk.
Mulai Desember 2020 sampai sekarang saya menjalankan peran Akuisisi Mitra Online dan Admin Virtual Product O2O di PT. Siprama Cakrwala. Saya melakukan request pembuatan product pulsa, paket data, ewallet, maupun token listrik ke admin dashboard Bukalapak untuk traders server pulsa, mengelola perubahan harga/partner package, serta melakukan update harga di gsheet dan active/inactive product sesuai request.
Experience
Work history, roles, and key accomplishments
Virtual Product O2O Admin
Siprama Cakrwala
Dec 2020 - Present (5 years 6 months)
Delivered online messages to introduce Mitra Bukalapak virtual products (pulsa, PPOB, and e-wallet/token offerings) and supported partner onboarding. Managed virtual product requests in Bukalapak trader admin dashboards, including price/partner package changes and activating/inactivating products via Google Sheets updates.
Admin Catalog
Morzel Digital
Jul 2020 - Sep 2020 (2 months)
Created and consolidated product catalog details to help customers find items by keyword and produced product summaries from multiple sellers on Bukalapak.
Administrative Staff
Pandawa Utama Sejati
Mar 2019 - Jun 2020 (1 year 3 months)
Updated products in Bukalapak applications, maintained item-related financial reporting on demand, and checked available price updates for assigned projects. Managed online customer chats via Sirclo and coordinated product orders through GoJek/Alfamidi fulfillment workflows.
IT Helpdesk & Administration
Srijaya Mandiri Teknik
Jan 2018 - Dec 2018 (11 months)
Handled IT helpdesk support and administrative tasks at a technology consulting company.
IT Helpdesk
Berca Hardaya Perkasa
Jan 2015 - Dec 2015 (11 months)
Provided IT helpdesk support at a technology consulting firm in communications and information technology.
Credit Analyst
Bank Mandiri (Persero) Tbk
Jan 2012 - Jan 2014 (2 years)
Analyzed micro-business credit applications in the SME credit unit, supporting loans for investment and working-capital needs.
Education
Degrees, certifications, and relevant coursework
Universitas Gunadarma
S.Kom, Sistem Komputer
2005 - 2010
Studied Sistem Komputer at Universitas Gunadarma and earned the S.Kom degree.
SMA Suluh
IPA
2002 - 2005
Completed high school studies in the IPA (science) track from 2002 to 2005.
SMP ISLAM Sa’adatuddarain
1999 - 2002
Completed junior high school from 1999 to 2002 at SMP Islam Sa’adatuddarain.
SDI Teladan Sa’adatuddarain
1993 - 1999
Completed primary school from 1993 to 1999 at SDI Teladan Sa’adatuddarain.
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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