At Insan Cerdas Cendikia, I handle customer inquiries and resolve billing and payment issues through chat and phone, supporting 40+ clients daily. I also manage banking, business administration, and financial tasks for day-to-day client operations.
At PT Karya Swasti Mandiri, I managed marketplace operations across Shopee, TikTok Shop, and Instagram, handling customer inquiries and maintaining product listings and promotions. I prepared regular e-commerce reports and shared sales insights with the team.
