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Hunter Saotome

@huntersaotome

Apple Manager who increased iPhone attachment by 12% and AppleCare attachment by 36%; seeking a Store Manager Trainee role at ALDI.

United States

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What I'm looking for

I'm seeking a Store Manager Trainee position at ALDI, where I can bring my operations management and team development skills to support its mission of providing quality grocery products and customer service excellence.

At Apple, I increased iPhone attachment by over 12% and AppleCare attachment by 36% through market trend-driven initiatives. As Apple Pentagon City Manager, I developed and executed a strategic roadmap that increased accessory attachment by 25% and trade-ins by 45%.

Earlier, at Apple Japan, I managed retail operations and helped develop team members, with five advancing to Business Experts and leaders. Before that, I supervised staff across four West Japan offices at iTTTi Japan,KTC Group and taught English in Japan.

Experience

Work history, roles, and key accomplishments

Manager

Apple

Jun 2023 - Apr 2026 (2 years 10 months)

Increased iPhone attach rate by over 12% and AppleCare attachment by 36% through market trend-driven initiatives. Developed and executed a 2-year strategic roadmap, achieving a 25% increase in accessory attachment, 45% increase in trade-ins, and a 30% increase in AppleCare+ attachment.

CRM Performance Analysis Strategic Planning team development Operations Management Market Trend Analysis Customer Feedback Cross functional Alignment Task Assignment Feedback Training Performance Metrics

Manager

Apple Japan

Jul 2019 - May 2023 (3 years 10 months)

Oversaw class and business sales for retail location, exceeding revenue targets by 3-5% each year. Led central Japan new product launches and enhanced cross-functional capacity by aligning operations and support functions.

Sales Management Product Launch Cross functional Alignment Market Trend Analysis Coaching Performance Analysis Scheduling Inventory Management Loss Prevention Budget Management

Asian Market Schedule Planner Mentor

Apple Japan

Nov 2020 - Jun 2021 (7 months)

Mentored and managed schedule planners across the JPAC region, enhancing team alignment and performance. Reduced schedule revisions by 23% by implementing a peer evaluation system.

Mentorship Scheduling Team Management Performance Improvement Communication Skills Onboarding Team Building

International Studies Teacher

NPO法人グローバル教育推進機構 GLAD

Aug 2016 - Jun 2019 (2 years 10 months)

Delivered 4-5 English lessons daily across junior high and elementary schools, adapting instruction to diverse language backgrounds. Designed specialized English curriculum and provided tailored instruction for non-Japanese students.

English Teaching Curriculum Design Lesson Planning Student Engagement Professional Development Mentorship Bilingual Communication

West Japan Performance Supervisor

iTTTi Japan, KTC Group

May 2004 - Aug 2016 (12 years 3 months)

Supervised over 225 staff members across 4 West Japan offices, enhancing operational efficiency and team performance. Trained both Japanese and foreign staff in curriculum implementation and instructional standards.

Supervision Training Bilingual Communication Performance Evaluation Recruitment Finance Operations Translation Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

Towson University

Bachelor of Arts, Business Administration, Management

Grade: 3.6/4.0

Activities and societies: Dean's List for five years; received Maryland State Scholarship.

Graduated Cum laude with a GPA of 3.6, and was on the Dean's List for five years. Received the Maryland State Scholarship.

Kansai Gaidai University

Associate of Arts, Japanese/Asian Studies

Grade: 3.7/4.0

Activities and societies: Relevant Coursework Completed: Japanese Language and Japanese Business; received AIEJ Peace and Friendship Scholarship; Dean's List.

Completed relevant coursework in Japanese Language and Japanese Business. Received the AIEJ Peace and Friendship Scholarship and was on the Dean's List.