huỳnh minh chính nguyễn

Advise Indonesian project managers on PMP preparation through consultative, WhatsApp-first selling; qualify needs on timeline, experience and eligibility before recommending a course. Manage the full lifecycle from first contact to enrolment and post-sales support, including PMI application guidance.

Sold PMP preparation to professionals in construction, IT, logistics and manufacturing using SPIN selling and the FAB framework. Handled objections with PMI salary data and PMA's learn-until-you-pass guarantee, maintained CRM hygiene, re-engaged silent leads, and supported certificates and PMI audit reviews after enrolment.

Handled 50-70 requests a day from international clients by phone, email and live chat, resolving most issues on first contact and reducing repeat cases. Tracked and prioritised cases in Zoho Desk and Slack, coordinated with colleagues across countries, and provided English communication and basic translation support.

Resolved account and technical issues via live chat with a focus on first-contact resolution; refined handling processes to reduce average response time. Helped train new team members and kept customer records accurate and up to date.

Led a team of 12 sales representatives to 80-100% of monthly sales targets through daily coaching, KPI tracking and hands-on field support. Expanded the retail network and strengthened distributor partnerships to increase sales coverage; trained the team in sales techniques and field execution.

Managed a portfolio of retail accounts, prospected and onboarded new clients, consistently met monthly sales targets, and executed in-store promotion campaigns.

Bachelor of Business Administration from Nha Trang University, Vietnam, completed in 2017.