Open to opportunities

Humphrey Clinton

@humphreyclinton

Message

I resolve technical issues and deliver empathetic, accurate customer support.

Kenya

Message

What I'm looking for

I'm looking to bring my customer support, incident resolution, data accuracy, and technical adaptability to a Claims Customer Advisor or IT support role focused on empathetic service, process compliance, and customer excellence.

I've supported hospital staff at Jaramogi Oginga Odinga Teaching & Referral Hospital as the first point of contact for technical and operational issues, resolving approximately 80% at first level. I maintained Windows servers, configured hardware and software, managed user access and backups, and supported HMIS/LIS systems.

At Selistar Management Services, I collected and logged sensitive field data with 98% accuracy while handling public queries empathetically and maintaining confidentiality. I also create troubleshooting guides, train users, document processes, and help reduce repeat support requests.

Experience

Work history, roles, and key accomplishments

Field Enumerator

Selistar Management Services

Oct 2024 - May 2025 (7 months)

Interacted directly with the public to collect sensitive survey data, clarifying queries empathetically to build trust and maintain high completion rates. Captured and logged field data with 98% accuracy, adhering to quality and compliance standards.

Customer Engagement Data Entry Data Quality Compliance Reporting Confidentiality

Information Technology Support Intern

Jaramogi Oginga Odinga Teaching & Referral Hospital

Feb 2024 - Aug 2024 (6 months)

Served as the initial contact for hospital staff and external parties reporting technical issues, capturing incident details accurately into management systems. Resolved approximately 80% of reported issues at first level, providing clear guidance to non-technical users.

Troubleshooting Documentation Training System Administration HMIS Data Protection