At The Hartford, I administer Salesforce Sales Cloud, Service Cloud, and Financial Services Cloud for commercial underwriting, claims, and customer service teams. I configure Salesforce Flows and Approval Processes to automate workflows and retire legacy Process Builders.
I also implement Dynamic Forms and Dynamic Actions on Lightning Record Pages, and manage access using Profiles, Permission Sets, Role Hierarchies, and Sharing Rules.
At Cigna Healthcare, I administered Service Cloud and Health Cloud for service operations, care coordinators, and customer support representatives. I built Flows and Approval Processes for inquiry intake, case escalations, and status transitions.
Across these roles, I’ve supported data integrity, reporting, deployment lifecycles, and Tier 2 and Tier 3 production support. I hold Salesforce Certified Administrator and Salesforce Certified Platform App Builder certifications.
