Open to opportunities

Humaira Saeed

@humairasaeed

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Dedicated freelancer with expertise in customer service and digital marketing.

Pakistan

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What I'm looking for

I am looking for opportunities that allow me to utilize my skills in customer service and digital marketing while fostering a collaborative and growth-oriented work environment.

I am a dedicated freelancer with a strong background in customer service, social media management, content writing, and data entry. My journey has equipped me with a diverse skill set that allows me to effectively communicate and engage with clients, ensuring their needs are met with professionalism and efficiency. I thrive in dynamic environments where I can continuously learn and grow, implementing best practices to enhance my professional excellence.

Throughout my career, I have successfully managed social media accounts and campaigns, significantly increasing engagement rates by implementing innovative strategies. My experience as a content writer has allowed me to create engaging articles and blog posts for various platforms, showcasing my ability to adapt my writing style to different audiences. I am passionate about leveraging my skills in digital marketing to drive results and contribute to the success of my clients.

Experience

Work history, roles, and key accomplishments

Current

Content Writer

Current

Freelancer

Apr 2016 - Present (9 years 5 months)

Operated as a self-employed content writer, producing engaging articles and blog posts for diverse clients and platforms. Utilized digital marketing principles to create compelling written content.

Content Writing Blog Post Development Copywriting Research

Exam Management Team Member

British Council Pakistan

Jun 2014 - Jul 2017 (3 years 1 month)

Assisted in the comprehensive management of examinations, ensuring adherence to protocols and standards. Supervised candidates during examinations, maintaining a fair and secure testing environment.

Exam Administration Compliance Management Event Coordination Logistics Communication

Data Entry Operator

McGills Warehouse USA

Dec 2014 - Jul 2015 (7 months)

Performed efficient and accurate data entry tasks for McGills Warehouse, supporting logistics and supply chain operations. Ensured data integrity and contributed to smooth operational support.

Data Entry Data Management Microsoft Excel Data Validation Database Management

Customer Service Representative

AlBuraq Hub

Handled diverse customer inquiries and managed order fulfillment for AlBuraq Hub's skincare products. Delivered comprehensive post-order assistance and skillfully addressed customer complaints.

Order Management Conflict Resolution Client Communication Product Knowledge

Customer Service Representative

Foxyzz Apparel

Managed customer inquiries and processed orders for Foxyzz Apparel, ensuring a smooth customer experience. Provided post-order support and effectively resolved customer complaints to maintain satisfaction.

Customer Service Order Processing Customer Support Communication CRM Software

Social Media Manager

MA Fabrics

Managed and curated content for social media pages, executing targeted campaigns to boost brand visibility. Provided customer service through social media channels, enhancing user engagement.

Social Media Management Content Creation Campaign Management Digital Marketing Customer Engagement Community Management