Arooj Fatima

I’m a results-driven customer service and social media professional with 3 years of experience enhancing customer satisfaction and online engagement through effective communication and brand-focused content. I bring a calm, solution-oriented approach to customer queries, comments, and day-to-day support.

At Leyloon Jewelry, I managed and grew brand presence across Instagram and Facebook with consistent posting. I created product visuals, captions, and promotional campaigns, scheduled and monitored posts for optimal engagement, and analyzed insights to refine content strategy. I also delivered personalized support via phone, email, and chat—assisting with order processing, returns, and exchanges with accuracy.

In addition, I handled product hunting and optimized product listings by researching trending items, preparing engaging descriptions, pricing, and keywords, and ensuring accurate details and proper categorization. I also studied customer communication through CustomerServiceCrashCourse, focusing on problem-solving, conflict resolution, active listening, and delivering positive customer experiences.