Hugo User

Co-founded a remote wellness coaching brand focused on helping women restore energy and wellbeing. Run one-on-one Chemistry Mapping Sessions: 30-minute paid consultations walking clients through their personal restoration plan. Designed and deliver a 6-week coaching programme covering nutrition, training, and lifestyle. Built and manage the brand Instagram presence and content strategy.

Handled inbound customer support remotely. Quickly became one of the top performers on the team. Applied escalation and conflict resolution skills to retain customers. Coordinated with internal teams to close unresolved cases.

Oversaw daily operations in a high-volume bar and grill with live music, managing service flow during peak and event-driven periods.

Supervised front-of-house teams and coordinated shift execution in fast-paced, high-noise environments.

Managed customer escalations and resolved issues in real time while maintaining service standards and guest experience.

Coordinated communication between owners

Completed structured self-directed training in 3D modeling and digital workflows using Blender and Unreal Engine.

Built technical portfolio projects focused on modeling, UV mapping, and real-time asset preparation.

Developed disciplined remote work routines, project planning structure, and independent execution skills.

Strengthened digital tool proficiency and technical problem-solving capabili

Delivered structured, high-standard service in a luxury, high-volume environment serving international clientele.

Resolved guest issues and escalations efficiently while maintaining service continuity.

Supported operational coordination between departments to ensure consistent execution.

Maintained performance standards during peak periods and complex service scenarios.

Assisted in managing multi-stakeholder development projects from acquisition to final transaction.

Coordinated administrative, legal, and financial documentation across banks, registry offices, and contractors.

Tracked permits, deadlines, and compliance requirements to maintain workflow continuity.

Ensured accurate documentation management and cross-team communication.

Supported full operational oversight in a high-demand hospitality environment, ensuring consistent service standards and workflow coordination.

Led shift supervision, team performance management, and real-time decision-making during peak service periods.

Managed customer escalations and resolved complex service issues while maintaining guest satisfaction.

Analyzed guest feedback and implemented

Progressed from Shift Supervisor to senior service roles across multiple venues in Argentina and Spain. Supervised daily shift operations and maintained workflow efficiency in high-volume settings. Trained staff, handled customer issues, and ensured consistent service standards. Managed cash handling and closing responsibilities.