hugo ariza gomez
@hugoarizagomez
Proactive Business Administrator with a focus on client satisfaction.
What I'm looking for
I'm Hugo Alejandro Ariza Gomez, a proactive and detail-oriented Business Administrator with two years of experience in customer service. My journey has been defined by a commitment to ensuring client satisfaction, which I achieve through excellent communication and strong problem-solving skills. I thrive in dynamic environments and adapt quickly to processes, always maintaining a service-minded approach.
In my recent role at Solvo Global Colombia, I was responsible for scheduling pest control appointments and managing customer inquiries effectively. My ability to review billing issues and liaise with local branches has honed my organizational skills and attention to detail. Previously, at Sutherland Global Services, I communicated money exchange rates and assisted customers with their transactions, further enhancing my customer service expertise.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Solvo Global
May 2023 - Nov 2023 (6 months)
Scheduled pest control appointments for B2B and B2C clients, optimizing technician and customer availability. Managed lead appointments for new prospects and provided proof of service to customers.
Customer Service Representative
Sutherland Global Services
Aug 2020 - Jul 2021 (11 months)
Communicated current money exchange rates and resolved pending transaction issues for customers. Provided guidance on successful remittance delivery and requested necessary documentation for transactions.
Education
Degrees, certifications, and relevant coursework
Universidad De La Costa
Business Administration, Business Administration
Completed a comprehensive curriculum in Business Administration, gaining expertise in various aspects of business operations and management. Developed strong analytical and strategic thinking skills applicable to diverse business environments.
Universidad De La Costa
Financial Management Diploma, Financial Management
Obtained a diploma in Financial Management, focusing on key principles and practices of financial planning and analysis. Enhanced understanding of financial markets and investment strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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