At Tools for Humanity, I built support systems and documentation from early prototype through global rollout, helping reduce resolution times by 89%. I partnered with Engineering and Product to resolve deployment issues and bring customer insight back into product improvements.
As Engineering Manager, QA & Technical Operations, I managed a global team of 10 and supported deployments across 20+ locations. I debugged data-format issues in the Operator Portal API and helped raise deployment success from under 10% to 100% through structured validation and runbooks.
Earlier, I handled high-severity enterprise escalations at Apple and first- and second-line support for enterprise clients. I’m now building and shipping iOS apps with Swift and SwiftUI at Dino Hatch, using Claude Code while checking its output.
