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Kruti Dugade

@krutidugade

Software Engineer at Automattic who built commerce integrations used by 50K+ merchants and internal tools that cut support handling time.

Ireland

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At Automattic, I developed Facebook and Pinterest commerce integrations used by 50K+ merchants. I also built a refund management panel and live chat backend that reduced customer support handling time by 19%.

As a Senior Technical Support Engineer at Automattic, I coordinated incident response for major outages and used observability tools to trace failures and propose fixes adopted by engineering. I also managed GDPR/CCPA access, removal, and DPA requests with zero SLA breaches.

At Capgemini, I contributed to Agile delivery for ZF-TRW’s Windchill PLM system as a developer and QA. I built the Windchill Help Centre and developed a Windchill Android app for mobile task and document management.

Experience

Work history, roles, and key accomplishments

Software Engineer

Automattic

Jan 2023 - Oct 2024 (1 year 9 months)

Developed features for large-scale commerce integrations (Facebook, Pinterest) used by 50K+ merchants, ensuring seamless external platform connectivity. Led cross-team feature delivery from requirements to release, reducing time-to-market by 5%.

Python E commerce integration Internal Tooling Automation Testing Automation Peer Review Mentorship Distributed Systems

Senior Technical Support Engineer

Automattic

Oct 2017 - Dec 2022 (5 years 2 months)

Coordinated incident response for major outages, reducing mean time to resolution (MTTR) by 7%. Applied observability and monitoring tools to trace failures, isolate root causes, and propose fixes adopted by engineering.

Incident Response Observability Monitoring Debugging GDPR CCPA Documentation Mentorship Onboarding Technical Support

Software Engineer

Capgemini

Aug 2015 - Jul 2017 (1 year 11 months)

Contributed to Agile delivery for ZF-TRW's Windchill PLM system, working as both developer and QA to ensure reliability. Built the Windchill Help Centre, a web platform centralizing documentation and training materials, improving knowledge access for 50+ users.

Agile Windchill PLM Web Development Android QA Documentation

Education

Degrees, certifications, and relevant coursework

Mumbai University

Bachelor of Engineering, Computer Engineering

Activities and societies: Relevant coursework: Data Structures and Algorithms, Operating Systems, Computer Networks, Database Management Systems, Software Engineering, Web Technologies (HTML, CSS, JavaScript), Programming in Python and C/C++, Cloud Computing and Distributed Systems, Computer Architecture.

Bachelor of Engineering in Computer Engineering from Mumbai University, completed in 2015.