Open to opportunities

Eva Noercahyani

@evanoercahyani

Branch Manager with 18+ years in banking and securities, driving customer growth, operations, and team performance remotely.

Indonesia

Message

What I'm looking for

I’m looking for a remote role where I can support customers, manage accounts, and handle operations with strong data reporting and communication. I enjoy cross-functional collaboration, flexible schedules, and contributing to measurable service and growth outcomes.

I’m a results-driven Branch Manager with 18+ years across banking, securities, and real estate. I lead branch operations and sales teams, strengthen customer relationships, and use data analysis to guide performance improvements and reporting. My background blends operational discipline with business development—so teams and customers both get clear, dependable outcomes.

I progressed from Back Office Officer to Branch Manager, managing daily operations, compliance, service quality, and operational efficiency. Across roles as a Securities Agent and Account Officer, I consistently built client acquisition and retention through investment support, market information, and client-focused communication. Most recently, I’ve driven business growth in property sales while coordinating marketing and maintaining accurate customer databases and transaction records.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

Brighton Real Estate

Jan 2024 - Present (2 years 5 months)

Led and supervised branch operations and sales teams while developing business growth strategies. Managed client relationships to ensure customer satisfaction and coordinated marketing and promotional activities.

Branch Operations Management Team Leadership Sales Marketing Client Relationship Management Growth Strategy Performance Monitoring Customer Satisfaction Administrative Coordination

Property Advisor

Brighton Real Estate

Jan 2023 - Jan 2024 (1 year)

Assisted clients with property sales, purchases, and leasing transactions through presentations and negotiations. Maintained customer databases and transaction records while providing professional consultation on property investments.

Real Estate Sales Negotiation Customer Relationship Management Transaction recording Customer Service

Securities Agent

Sinarmas Sekuritas

Jan 2017 - Jan 2023 (6 years)

Promoted investment products and securities services, assisting clients with account opening and investment transactions. Built investor relationships and consistently met sales and customer service targets while providing market information and investment support.

Securities Sales Account Opening Customer Service

Branch Manager

Bank Sinarmas

Jan 2013 - Jan 2017 (4 years)

Managed daily banking operations, branch performance, and staff supervision while ensuring compliance with banking regulations. Developed strategies to improve customer acquisition and retention and maintained service quality and operational efficiency.

Banking Operations Team Leadership Banking Compliance Customer Acquisition Customer Retention Operational Management Service Quality Management

Sub Branch Manager

Bank Sinarmas

Jan 2011 - Jan 2013 (2 years)

Supported branch operations and staff performance by monitoring operational and service standards. Assisted sales and customer service activities to help maintain consistent branch execution.

Branch Operations Support Sales Support Customer Service Service standards Administrative Coordination

Account Officer

Bank Sinarmas

Jan 2009 - Jan 2011 (2 years)

Managed customer portfolios and financial products while conducting credit analysis and customer assessments. Developed relationships with retail and business clients to support ongoing account growth and service needs.

Customer Portfolio Management Financial Products Credit Analysis Relationship Management Account Management

Back Office Officer

Bank Sinarmas

Jan 2007 - Jan 2009 (2 years)

Processed banking transactions and operational documentation while preparing reports and maintaining record accuracy. Supported branch administrative activities to ensure reliable back-office operations.

Report Preparation Administrative Support

Production Control Administration Staff

PT Sukses Jaya Utama

Jan 2006 - Jan 2007 (1 year)

Managed production documentation and reporting, coordinating production schedules and inventory records. Ensured accuracy of operational data and supported administrative processes for production operations.

Production Documentation Operational Reporting Production Scheduling Administrative Coordination