Howard Johnson
@howardjohnson1
I drive client onboarding, account setup, training, and retention across service operations.
United StatesWhat I'm looking for
At Divine Gains LLC, I manage client onboarding, Everfit platform training, and account setup to drive adoption and 90%+ retention.
I administer recurring billing, memberships, and invoicing through Stripe and Square, while resolving payment inquiries quickly. Through structured weekly check-ins and direct messaging support, I help clients stay engaged and satisfied.
As a Member Experience Coach at Oak & Iron Fitness and Edge Fitness, I deliver new-member consultations, structured wellness plans, scheduling coordination, and frontline support. I also manage reservations, seating logistics, VIP guest relations, and service issue resolution at Capital Grille in a high-volume hospitality environment.
I'm building on my operations background through Google AI and digital marketing coursework, alongside certifications in personal training and business studies.
Experience
Work history, roles, and key accomplishments
Client Operations & Onboarding Lead
Divine Gains LLC
Oct 2024 - Present (1 year 11 months)
Manage client onboarding, platform training (Everfit), and account setup to drive high adoption and 90%+ retention. Administer recurring billing, memberships, and invoicing via Stripe and Square, resolving payment inquiries quickly.
Education
Degrees, certifications, and relevant coursework
Coursera
Professional Certificate, Artificial Intelligence
Pursuing the Google AI Professional Certificate to enhance skills in artificial intelligence and machine learning applications.
International Sports Sciences Association
Certified Personal Trainer, Personal Training
Earned the Certified Personal Trainer (CPT) credential, demonstrating proficiency in fitness training and client wellness.
Coursera
Professional Certificate, Digital Marketing & E-commerce
Completed the Google Digital Marketing & E-commerce Certificate, gaining expertise in digital marketing strategies and e-commerce operations.
Cumberland County College
Associate of Arts, Business Studies
Earned an Associate of Arts in Business Studies, building a foundation in business principles and management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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