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Hossam Badr

@hossambadr

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I'm a senior project / program manager based out of Toronto / Canada with almost 20 years of exp.

Canada

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Mr. Badr is a seasoned professional with over 18 years of international experience, with more 10+ years’ experience within service delivery/project/program management through which he managed and delivered a wide range of small-mega network infrastructure, OSS/BSS, ERP, CRM software development projects across different parts of the world, using different PM methodologies (Waterfall, Agile, and Hybrid), serving both private and public sectors. Throughout his academic and professional career, Mr. Badr developed the essential administration, team working, leading, and communication/negotiation skills, along with an outstanding analytical and presentation ability. Today, among his strengths are creativity, excellent organizational abilities, strong interpersonal skills, org. commitment and an extensive understanding of business environments with strong customer focus.

Experience

Current

Sr. Program Manager (Partnerships)

Current

RingCentral

Jun 2022 - Present (1 year 11 months)

• Interface with Service Providers and several different internal teams (sales, sales engineering, sales operations, product, R&D,
marketing, and finance) to make sure projects and tasks are progressing according to the plan.
• Support other internal teams and bring people together to answer RFPs and develop/deliver SOWs to Service Providers.

Engagement Manager

Gigster

Nov 2021 - Jun 2022 (7 months)

• Oversee project delivery according to plan while ensuring deliverables are on schedule and outcomes achieved
• Manage scope changes, risks, blockers, and support network freelancers to resolve issues on client projects
• Resolve project delivery issues and critical customer needs precisely
• Work with the fulfillment and engineering teams to help implement solutions.

Manager, Global Procurement & Vendor Management

Optiva Inc.

Jan 2018 - Apr 2021 (3 years 3 months)

• Managing a wider part of the global operations of leading Telco industry BSS/OSS SaaS service provider.
• Subject matter expert for global sourcing, procurement, and vendor management activities.
• Managing a third party global spend of + USD 20M per annum, while achieving a 10% YoY cost optimization.
• Managing the end-to-end procure to pay (P2P) process with cross-functional teams.

Senior Program Manager / Team Lead

Viavi Solutions

Sep 2010 - Jul 2017 (6 years 10 months)

• Led the global professional services team, with a primary focus on prof. services revenue management/recognition.
• Accountable for steering strategic projects/programs for major TELCOs/MVNOs.
• Managed and delivered projects & programs across EMEA, APA and NAM aiming at monitoring network quality of experience / quality of service

PMO / Senior Project Manager

Orange Business Services

Sep 2008 - Aug 2010 (1 year 11 months)

• Founding member of Orange’s Project Management Office in Slough/United Kingdom
• Senior project manager part of Orange Business Service’s offshore team, and responsible for delivering a wide range of network
infrastructure projects to Orange customers globally (business to business)
• Delivered a wide range of products including Cisco IPT (IP Telephony), Cisco Telepresence, end-2-end WAN connect

Head of Process Implemnetation

Orange Business Services

Feb 2006 - Apr 2008 (2 years 2 months)

• Managed a team of process implementation experts, meant to assume efficiency of service delivery processes.
• Served as a point of process expert and point of reference for Orange service delivery community (150+ FTEs)
• Promoted and reinforced service delivery practices in collaboration with global process owners.
• Outlined and delivered the process / tools induction program for new service de