Hope Turnbow
@hopeturnbow
Passionate Information Security and Quality Systems Manager.
What I'm looking for
I am a dedicated Information Security and Quality Systems Manager with extensive experience in regulatory compliance and quality assurance. My journey has been marked by a commitment to excellence, guiding organizations through critical certifications such as SOC2, ISO27001, and ISO9001. I have successfully led external audits and implemented robust cybersecurity measures, ensuring compliance with industry standards and enhancing organizational efficiency.
Throughout my career, I have streamlined processes and introduced innovative solutions, such as a paperless Electronic Document Management System, which significantly improved document control and operational transparency. My expertise in data warehousing, ETL, and business intelligence has enabled me to optimize data management and reporting, driving informed decision-making across various departments. I take pride in fostering a culture of continuous improvement and compliance, empowering teams through training and development.
As I look to the future, I am eager to leverage my skills in a dynamic environment that values quality and security. I am passionate about enhancing organizational processes and ensuring that quality management systems not only meet but exceed regulatory requirements.
Experience
Work history, roles, and key accomplishments
Information Security Manager
Sterling InfoSystems
Feb 2021 - Jan 2024 (2 years 11 months)
Successfully guided the organization through numerous certifications including SOC2, CMMS, ISO27001, ISO9001, and ISO45001, leading all cybersecurity external audits. Initiated policy updates to ensure compliance, managed LMS technical updates, and constructed a comprehensive Risk Matrix. Spearheaded Quality Systems Management, optimizing data repositories and implementing robust access controls.
Information Security
Sterling InfoSystems
Feb 2021 - Jan 2024 (2 years 11 months)
Successfully guided the organization through numerous certifications such as SOC2, CMMS, ISO27001, ISO9001, and ISO45001. Initiated updates to organizational policies to ensure compliance with regulations and led all cybersecurity external audits. Spearheaded Quality Systems Management, enhancing organizational and customer experiences through meticulous management of platform mandates.
Corporate Quality Systems & Laboratory Manager
Lucite International
Jun 2020 - Feb 2021 (8 months)
Streamlined processes for ISO9001, ISO27001, and SOC 2 compliance, including incident reporting and disaster recovery. Introduced a paperless Electronic Document Management System (EDMS) using SharePoint for document control. Led Management Reviews, composed detailed operational reports, and trained personnel on Quality Management System and regulatory standards.
Corporate Quality Systems Manager and Laboratory Manager
Lucite International
Jun 2020 - Feb 2021 (8 months)
Streamlined processes for ISO9001, ISO27001, and SOC 2 compliance, including incident reporting and disaster recovery. Introduced a paperless Electronic Document Management System (EDMS) SharePoint for document control and led Management Reviews, escalating corporate issues to management teams. Composed detailed operational reports and inspired personnel through training on Quality Management Syst
Regional Quality Systems & Laboratory Manager
Arkema Beaumont
Mar 2015 - Jun 2020 (5 years 3 months)
Achieved a 90% reduction in non-conformances by establishing an effective audit preparation program and developing robust processes for ISO9001, ISO27001, and SOC 2 standards. Drove certification success for multiple ISO standards by delivering extensive training and coordinating Management Systems Reviews. Executed a flawless switch to a paperless Electronic Document Management System (EDMS) usin
Regional Quality Systems Manager and Laboratory Manager
Arkema Beaumont
Mar 2015 - Jun 2020 (5 years 3 months)
Achieved a 90% reduction in non-conformances by establishing an effective audit preparation program and developing robust processes compliant with ISO9001, ISO27001, and SOC 2 standards. Drove the organization's ISO9001, ISO18001, ISO14001, ISO27001, and COC 2 certification success by delivering extensive training and coordinating Management Systems Reviews. Executed a flawless switch to a paperle
Corporate Quality Assurance Manager and Laboratory Manager
American Electric Technologies
May 2007 - Mar 2015 (7 years 10 months)
Maintained strict compliance with ISO27001, ISO9001, SOC 2, FAA, and TS10949, piloting testing processes and conducting failure analyses. Managed and executed a comprehensive Quality System Management program, ensuring superior quality in construction, production, and maintenance tasks. Served as Database Administrator for Q-Pulse, SAP, and SharePoint, resolving issues and pioneering best practice
Corporate Quality Assurance & Laboratory Manager
American Electric Technologies
May 2007 - Mar 2015 (7 years 10 months)
Maintained strict compliance with ISO27001, ISO9001, SOC 2, FAA & TS10949, piloting testing processes and conducting failure analyses. Served as Database Administrator for Q-Pulse, SAP, and SharePoint, boosting customer satisfaction and evaluating production methods. Coordinated Quality Assurance tasks, supervised supplier qualifications, and resolved issues using CA/PA protocols.
Education
Degrees, certifications, and relevant coursework
American Society for Quality (ASQ)
Certifications, Quality Systems and Auditing
Obtained various certifications including ASQ Lead ISO Auditor, ASQ Certified, and ASQ Lead Auditor Certification - ISO 9001:2015. Also received TPECS Certification Numbers QM850, AU849, TL858 and RABQSA Auditor # Q108852.
Software Engineering Institute Carnegie Mellon University
Certifications, Software Engineering and Process Improvement
Achieved SEI-Certified CERT-RMM Lead Appraiser, SEI-Certified Instructor for Improving Process Performance Using Six Sigma, and SEI-Certified Instructor for Designing Products and Processes Using Six Sigma. Also became a SEI-Certified TSP Mentor Coach and SEI-Certified Smart Grid Maturity Model Navigator.
Lamar University
Electronics Engineering Technology, Electronics Engineering Technology
Studied Electronics Engineering Technology, focusing on Industrial Electronics Technology and Advanced Electrical Technology.
Lamar University
Associate of Applied Science, Electronics Engineering Technology
Studied Electronics Engineering Technology, focusing on Industrial Electronics Technology and Advanced Electrical Technology. Gained expertise in various electronic systems and their applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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