LeKendrick Dixon

Deliver enterprise technical support across Microsoft Windows, Microsoft Office, and authorized organizational software, resolving complex desktop and system issues. Manage ServiceNow ITSM ticket workflows and support identity/access administration through Active Directory and Microsoft Exchange.

Directed enterprise compliance evaluations across operational processes, contractual deliverables, and technical activities to reduce exposure to compliance deficiencies. Validated quality management controls and documented compliance evidence to improve audit readiness and traceability.

Architected quality governance frameworks and developed Quality Management Plans for web services, SharePoint environments, and enterprise information systems. Conducted independent assurance reviews, supported inspection readiness, and coordinated remediation activities to address audit findings.

Executed compliance audits across IT operations, contractual requirements, and enterprise processes to identify control deficiencies and support timely remediation. Advanced ISO 9001:2015 conformity through assessments, corrective action recommendations, and document control practices.

Conducted end-to-end internal audits of quality management processes and developed risk-based audit strategies aligned to professional standards. Advised stakeholders on ISO 9001:2015 and ISO 27001 principles and mentored internal audit personnel.

Commanded transportation platoon operations by directing mission planning, personnel readiness, resource allocation, and logistical coordination. Integrated risk management into mission planning and training, and supported executive officer duties including operational documentation and property accountability.

Pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University.

Completed a Bachelor of Arts in Business Administration at the University of Mississippi.