Open to opportunities

Chidinma Nwadugbo

@chidinmanwadugbo

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Travel and tourism professional skilled in reservations, ticketing, and customer-focused operations.

Nigeria

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What I'm looking for

I seek a role in travel or hospitality where I can manage reservations, design tour packages, solve client travel challenges, grow professionally, and contribute to a customer-focused team.

I am a travel and tourism professional with hands-on experience in GDS (Galileo, Amadeus), airline ticketing, hotel reservations, visa processing assistance, and tour packaging. I have worked across travel agency, hotel front desk, and consulting roles, delivering bookings, PNR management, OTA integration, and strong client relationship management.

I retain relationships with tour operators and DMCs, have led destination research and packaged trips, and solved travel problems including visa requirements and itinerary optimization. I am proactive, a strong communicator, and experienced in CRM tools, Google Workspace, and operations that improve customer satisfaction and drive sales.

Experience

Work history, roles, and key accomplishments

Current

Travel Assistant I

Current

Godike Travels and Tours

Jan 2025 - Present (1 year 2 months)

Assisted with visa processing, flight and hotel bookings, and tour packaging using OTAs and Galileo GDS, generating PNRs and managing passenger data to deliver accurate itineraries.

Booking.Com Expedia Rezlive Visa Processing Customer Service itinerary planning

Current

Consultant (Admin)

Current

Albina and Albina Consulting Services

Jan 2024 - Present (2 years 2 months)

Promoted to the admin section after NYSC and retained at primary assignment to provide administrative consultancy and support for operational activities.

Administrative Support Office Management Report Writing Google Workspace Client Relations

Front Desk & Reservations

Caesars Luxury Hotel

Jan 2023 - Jan 2024 (1 year)

Handled reception, hotel reservations and marketing during NYSC, managed guest relations, resolved complaints and leveraged OTAs to optimize bookings and sales.

Front Desk Operations Booking.Com Expedia Guest Relations Sales and Marketing Complaint Resolution CRM

Office Assistant / Sales Rep

Mega Treats Advisory and Consultancy Services

Feb 2022 - Nov 2022 (9 months)

Managed documentation, weekly reporting, stock taking and sales recording while supporting advertising, visitor engagement and contributing ideas to grow the business.

Sales Reporting Stock Management Customer Service Advertising Documentation Microsoft Office

Tour Planner (Volunteer)

Goge Africa

Jan 2020 - Mar 2020 (2 months)

Supported tour planning and information filing for broadcast segments to showcase destinations and assist production logistics.

Research Content Filing Coordination Travel Photography Knowledge

Education

Degrees, certifications, and relevant coursework

Universal School of Aviation

Certificate, Travel Agency Management

2024 - 2024

Completed training in Travel Agency Management covering GDS (Amadeus), airline fare and ticketing, reservations, tourism management, airline geography, and salesmanship.

Obafemi Awolowo University

Bachelor of Science, Geography

2015 - 2023

Activities and societies: Annual Geography Students Conference; Planning committee member for university seminar; Lagos State Representative, Young Professionals for Urban Development

Bachelor of Science in Geography with coursework and practical focus on human and physical geography relevant to travel and tourism.