Hollie Santoleri

I’m a results-driven Collections Specialist with almost 10 years of experience in debt recovery, account resolution, and customer negotiations. I manage high-volume accounts while keeping interactions professional and focused on meaningful outcomes.

In my current role as a Collections Specialist (Remote) for Barclays (Dec 2020 – Present), I handle high-volume customer communications, negotiate payment arrangements, and maintain accurate account records. I also ensure compliance and generate reports to support timely, compliant resolution.

Before Barclays, I strengthened my accounts receivable skills at Smith, Cohen and Rosenberg (Feb 2019 – Dec 2020) by monitoring accounts, investigating history, and resolving disputes. I focused on processing payments efficiently and improving payment timelines while keeping documentation clear and accurate.

My customer service foundation includes call center support at CSST Associate for Capital One (Jun 2016 – May 2017), plus direct customer assistance work as a Toll Operator at Dover Toll Plaza (Nov 2018 – Aug 2020). I bring persistence with professionalism—balancing customer needs, conflict resolution, and regulatory responsibility every day.