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@chasefox
Experienced technical support engineer committed to customer support excellence.
I am a dedicated Technical Support Engineer with a proven track record of enhancing operational efficiency and customer satisfaction. My experience includes managing store operations that achieved a remarkable 15% revenue growth, demonstrating my strong business acumen and commitment to excellence. I thrive in environments where I can leverage my technical skills in Python and JavaScript to troubleshoot and resolve complex issues, ensuring robust system performance.
Throughout my career, I have developed expertise in technical documentation and API integrations, which have been instrumental in driving successful B2B SaaS operations. My role as a Home Technologies Technician allowed me to minimize service downtime significantly, showcasing my ability to diagnose and resolve hardware and software issues effectively. I am passionate about delivering exceptional customer support and continuously seek opportunities to improve processes and enhance client satisfaction.
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Work history, roles, and key accomplishments
Mavis Discount Tire
Nov 2024 - Jul 2025 (8 months)
Oversaw store operations that drove a 15% revenue growth while managing sales, customer service, inventory, and staff. Maintained 100% compliance with company policies and safety regulations, streamlining operations and reducing risks. Implemented strategic initiatives that consistently met revenue targets, reinforcing strong business acumen.
MasTec Advanced Technology
Aug 2024 - Nov 2024 (3 months)
Installed, maintained, and repaired telecommunications systems to minimize service downtime. Diagnosed and resolved hardware/software issues on-site, reducing system downtime by 20%. Leveraged API integration experience to streamline troubleshooting processes and enhance system performance.
Cedar Point
Jul 2023 - Aug 2024 (1 year 1 month)
Operated and maintained rides, ensuring guest safety and enjoyment through meticulous operational standards. Responded to guest concerns and emergencies, contributing to a 95% guest satisfaction rate during operations. Utilized Zendesk to document incidents, ensuring transparent and efficient resolution processes.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
2020 - 2024
Grade: 3.75 GPA
Activities and societies: NHS Robotics Team Captain (July 2023 - April 2024), Led a high-performing robotics team to qualify for the VEX Robotics World Championship, Served as both lead builder and primary driver, overseeing design, construction, and real-time competition strategy, Achieved 5th place out of 81 teams at the state championship and 2nd place in the Skills Challenge
Completed high school education with a focus on general studies. Achieved a GPA of 3.75.
Software and tools used professionally
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