Chase Fox
@chasefox
Experienced technical support engineer committed to customer support excellence.
What I'm looking for
I am a dedicated Technical Support Engineer with a proven track record of enhancing operational efficiency and customer satisfaction. My experience includes managing store operations that achieved a remarkable 15% revenue growth, demonstrating my strong business acumen and commitment to excellence. I thrive in environments where I can leverage my technical skills in Python and JavaScript to troubleshoot and resolve complex issues, ensuring robust system performance.
Throughout my career, I have developed expertise in technical documentation and API integrations, which have been instrumental in driving successful B2B SaaS operations. My role as a Home Technologies Technician allowed me to minimize service downtime significantly, showcasing my ability to diagnose and resolve hardware and software issues effectively. I am passionate about delivering exceptional customer support and continuously seek opportunities to improve processes and enhance client satisfaction.
Experience
Work history, roles, and key accomplishments
Store Manager
Mavis Discount Tire
Nov 2024 - Jul 2025 (8 months)
Oversaw store operations that drove a 15% revenue growth while managing sales, customer service, inventory, and staff. Maintained 100% compliance with company policies and safety regulations, streamlining operations and reducing risks. Implemented strategic initiatives that consistently met revenue targets, reinforcing strong business acumen.
Home Technologies Technician
MasTec Advanced Technology
Aug 2024 - Nov 2024 (3 months)
Installed, maintained, and repaired telecommunications systems to minimize service downtime. Diagnosed and resolved hardware/software issues on-site, reducing system downtime by 20%. Leveraged API integration experience to streamline troubleshooting processes and enhance system performance.
Ride Operations
Cedar Point
Jul 2023 - Aug 2024 (1 year 1 month)
Operated and maintained rides, ensuring guest safety and enjoyment through meticulous operational standards. Responded to guest concerns and emergencies, contributing to a 95% guest satisfaction rate during operations. Utilized Zendesk to document incidents, ensuring transparent and efficient resolution processes.
Education
Degrees, certifications, and relevant coursework
Norwalk High School
High School Diploma, General Studies
2020 - 2024
Grade: 3.75 GPA
Activities and societies: NHS Robotics Team Captain (July 2023 - April 2024), Led a high-performing robotics team to qualify for the VEX Robotics World Championship, Served as both lead builder and primary driver, overseeing design, construction, and real-time competition strategy, Achieved 5th place out of 81 teams at the state championship and 2nd place in the Skills Challenge
Completed high school education with a focus on general studies. Achieved a GPA of 3.75.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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