Open to opportunities

Chase Fox

@chasefox

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Experienced technical support engineer committed to customer support excellence.

United States

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What I'm looking for

I am looking for a role that values customer support excellence and offers opportunities for growth.

I am a dedicated Technical Support Engineer with a proven track record of enhancing operational efficiency and customer satisfaction. My experience includes managing store operations that achieved a remarkable 15% revenue growth, demonstrating my strong business acumen and commitment to excellence. I thrive in environments where I can leverage my technical skills in Python and JavaScript to troubleshoot and resolve complex issues, ensuring robust system performance.

Throughout my career, I have developed expertise in technical documentation and API integrations, which have been instrumental in driving successful B2B SaaS operations. My role as a Home Technologies Technician allowed me to minimize service downtime significantly, showcasing my ability to diagnose and resolve hardware and software issues effectively. I am passionate about delivering exceptional customer support and continuously seek opportunities to improve processes and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Store Manager

Mavis Discount Tire

Nov 2024 - Jul 2025 (8 months)

Oversaw store operations that drove a 15% revenue growth while managing sales, customer service, inventory, and staff. Maintained 100% compliance with company policies and safety regulations, streamlining operations and reducing risks. Implemented strategic initiatives that consistently met revenue targets, reinforcing strong business acumen.

Sales Customer Service Inventory Management Compliance

Home Technologies Technician

MasTec Advanced Technology

Aug 2024 - Nov 2024 (3 months)

Installed, maintained, and repaired telecommunications systems to minimize service downtime. Diagnosed and resolved hardware/software issues on-site, reducing system downtime by 20%. Leveraged API integration experience to streamline troubleshooting processes and enhance system performance.

Telecommunications API Integration Systems Performance

Ride Operations

Cedar Point

Jul 2023 - Aug 2024 (1 year 1 month)

Operated and maintained rides, ensuring guest safety and enjoyment through meticulous operational standards. Responded to guest concerns and emergencies, contributing to a 95% guest satisfaction rate during operations. Utilized Zendesk to document incidents, ensuring transparent and efficient resolution processes.

Emergency Response Zendesk

Education

Degrees, certifications, and relevant coursework

Norwalk High School

High School Diploma, General Studies

2020 - 2024

Grade: 3.75 GPA

Activities and societies: NHS Robotics Team Captain (July 2023 - April 2024), Led a high-performing robotics team to qualify for the VEX Robotics World Championship, Served as both lead builder and primary driver, overseeing design, construction, and real-time competition strategy, Achieved 5th place out of 81 teams at the state championship and 2nd place in the Skills Challenge

Completed high school education with a focus on general studies. Achieved a GPA of 3.75.