At Dynamic Yield (Mastercard Information Services), I manage enterprise support tickets across API, front-end, and integration issues while balancing customer satisfaction with SLA compliance. I investigate complex problems by collecting logs and reproducing errors, then partner with Engineering on sustainable fixes.
I diagnose account configuration issues involving authentication flows, user roles, and permissions. I also work with Customer Success, Product, and QA to scope customer-impacting bugs and document workarounds in Jira.
Earlier, at Fountain, I provided Tier 1 support and contributed reproducible bug reports and process improvements. Alongside support work, I build full-stack applications with React, Node.js, Firebase, and SQL, and developed and deployed my portfolio site using Heroku.
