Open to opportunities

Holger Rey

@holgerrey

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Dynamic Client Care Manager using communication and analytical skills to resolve issues and improve satisfaction.

Colombia

Message

What I'm looking for

I’m looking for a client-care role where I can use my communication and analytical skills, scheduling, and billing/payroll experience to resolve issues fast, strengthen client relationships, and help improve overall client satisfaction.

I’m a “Dynamic Client Care Manager” with over 3 years of experience in customer service roles, delivering exceptional support in retail, finance, and healthcare. I’m known for proven communication and analytical skills that help me resolve issues efficiently and foster positive client relationships.

I’ve supported clients as a “Customer Service Rep” and “Customer ServiceAgent” across US-based retail and financial teams. I also worked as a “Specialized Customer ServiceAgent” for Amazon.com and Amazon.com.mx, strengthening my ability to handle customer needs with accuracy and consistency.

In my current role as “Client Care Manager - Scheduler” at Solvo, I manage scheduling and client care operations, including billing and payroll at the local level, making sure everything is up to par with expectations. I’m committed to leveraging technical competence and soft skills to contribute to organizational success and raise client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Care Manager - Scheduler

Current

Solvo

Feb 2025 - Present (1 year 4 months)

Works as a Scheduler and Client Care Manager, managing billing and payroll at the local level to ensure operations meet expectations. Coordinates client care activities and maintains organized, reliable support delivery.

Client Management Scheduling Customer Support Client Communication Analytical Skills Soft Skills Operations Management

Specialized Customer Service Agent

Amazon

Oct 2023 - Jul 2024 (9 months)

Served as a specialized customer service representative for Amazon.com and Amazon.com.mx, assisting clients and resolving requests. Ensured high-quality client support through clear communication and efficient issue handling.

Customer Service Client Communication Analytical Skills Soft Skills Client Relationship Management Service quality

Customer Service Agent

Webhelp/Concentrix Bucaramanga

Feb 2023 - Oct 2023 (8 months)

Provided customer service to clients of a financial company serving the US, handling inquiries and resolving issues efficiently. Delivered consistent support while maintaining professional client communication.

Customer Service Client Communication Analytical Skills Soft Skills Service quality Financial Customer Support Client Relationship Management

Customer Service Rep

Accedo Bucaramanga

Jun 2017 - Dec 2017 (6 months)

Worked as a customer service representative for a retail store serving US clients, providing support and resolving customer issues. Managed client communications to maintain positive service outcomes over a 6-month period.

Customer Service Client Communication Client Relationship Management Analytical Skills Soft Skills Retail Support

Education

Degrees, certifications, and relevant coursework

Universidad de Santander

Clinical Laboratory Scientist, Bacteriology and Clinical Laboratory Science

2015 -

Intermittently studied Bacteriology and Clinical Laboratory Scientist at Universidad de Santander and is currently in the last semester, expected to take place February–May 2026.