Holger Rey
@holgerrey
Dynamic Client Care Manager using communication and analytical skills to resolve issues and improve satisfaction.
What I'm looking for
I’m a “Dynamic Client Care Manager” with over 3 years of experience in customer service roles, delivering exceptional support in retail, finance, and healthcare. I’m known for proven communication and analytical skills that help me resolve issues efficiently and foster positive client relationships.
I’ve supported clients as a “Customer Service Rep” and “Customer ServiceAgent” across US-based retail and financial teams. I also worked as a “Specialized Customer ServiceAgent” for Amazon.com and Amazon.com.mx, strengthening my ability to handle customer needs with accuracy and consistency.
In my current role as “Client Care Manager - Scheduler” at Solvo, I manage scheduling and client care operations, including billing and payroll at the local level, making sure everything is up to par with expectations. I’m committed to leveraging technical competence and soft skills to contribute to organizational success and raise client satisfaction.
Experience
Work history, roles, and key accomplishments
Client Care Manager - Scheduler
Solvo
Feb 2025 - Present (1 year 4 months)
Works as a Scheduler and Client Care Manager, managing billing and payroll at the local level to ensure operations meet expectations. Coordinates client care activities and maintains organized, reliable support delivery.
Specialized Customer Service Agent
Amazon
Oct 2023 - Jul 2024 (9 months)
Served as a specialized customer service representative for Amazon.com and Amazon.com.mx, assisting clients and resolving requests. Ensured high-quality client support through clear communication and efficient issue handling.
Customer Service Agent
Webhelp/Concentrix Bucaramanga
Feb 2023 - Oct 2023 (8 months)
Provided customer service to clients of a financial company serving the US, handling inquiries and resolving issues efficiently. Delivered consistent support while maintaining professional client communication.
Customer Service Rep
Accedo Bucaramanga
Jun 2017 - Dec 2017 (6 months)
Worked as a customer service representative for a retail store serving US clients, providing support and resolving customer issues. Managed client communications to maintain positive service outcomes over a 6-month period.
Education
Degrees, certifications, and relevant coursework
Universidad de Santander
Clinical Laboratory Scientist, Bacteriology and Clinical Laboratory Science
2015 -
Intermittently studied Bacteriology and Clinical Laboratory Scientist at Universidad de Santander and is currently in the last semester, expected to take place February–May 2026.
Colegio Santander
High school diploma, General Education
Completed high school at Colegio Santander in Bucaramanga in December 2011.
Availability
Location
Authorized to work in
Job categories
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