Pablo Sarria
@pablosarria
Customer Service Agent specializing in bilingual support and payment assistance.
ColombiaWhat I'm looking for
I’m a Customer Service Agent with experience in international call centers, supporting customers in English and Spanish. I’m known for delivering high-quality service in fast-paced environments through clear communication, reliable problem resolution, and strong teamwork.
Across my roles at StrandFinance, TaskUs, Accedo, and Sitel, I’ve handled car insurance payment processes, credit card and bank payment guidance, account updates, billing inquiries, and payment cancellations. I also manage multichannel support via phone, chat, and email—maintaining accurate records in internal systems and coordinating appointment logistics for service requests and technician visits.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
StrandFinance
Jun 2025 - Jan 2026 (7 months)
Assisted customers with car insurance payment processes and account management, providing guidance on credit card and bank transaction steps. Handled account updates, billing inquiries, and payment cancellations while maintaining service standards.
Customer Service Agent
TaskUs
Oct 2024 - Apr 2025 (6 months)
Provided multichannel customer support via phone, chat, and email, including assistance with weekly, bi-weekly, and monthly billing cycles. Resolved customer inquiries and maintained accurate records in internal systems with timely, professional communication.
Customer Service Agent
Accedo
Nov 2023 - Apr 2024 (5 months)
Supported customers with home service requests and appliance repair scheduling. Coordinated technician visits and managed appointment logistics while delivering professional customer care to resolve service-related issues.
Customer Service Agent
Sitel
Sep 2022 - Feb 2023 (5 months)
Delivered English-language support to international clients, using company systems to manage customer accounts and resolve service requests. Maintained service quality standards and supported positive customer experiences.
Volunteer Assistant
Cotolengo Geriatric Center
Feb 2018 - Present (8 years 4 months)
Assisted elderly residents with recreational activities and daily engagement. Supported outdoor and gardening activities to help improve residents’ wellbeing.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Occidente
Bachelor’s Degree, Marketing and International Business
In-progress Bachelor’s degree in Marketing and International Business.
Colegio Reyes Católicos
High School Diploma, High School
Completed a High School Diploma.
Availability
Location
ColombiaAuthorized to work in
Job categories
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