Open to opportunities

Judith E Poo

@judithepoo

Message

Detail-oriented Payment & Fraud Analyst with 5+ years preventing payment fraud and monitoring transactional risk.

South Africa

Message

What I'm looking for

I seek roles focusing on payment fraud detection and transaction monitoring where I can improve controls, perform investigations, support AML/KYC, and deliver clear reporting in a collaborative compliance-focused team.

I am a payment and fraud analyst with over five years' experience in fraud detection, transaction monitoring, investigations, and financial crime prevention across banking and digital betting environments. I specialize in manual transaction review, chargeback analysis, fraud trend reporting, identity and document verification, and supporting AML/KYC and audit processes.

I have a strong track record of timely alert response, producing actionable fraud reports, improving rule-based controls, and collaborating with Legal and Compliance to reduce risk exposure. I bring advanced Excel reporting skills, experience with fraud monitoring and case-management systems, and a customer-centric approach to resolving suspicious activity.

Experience

Work history, roles, and key accomplishments

Fraud Analyst

Betika

Dec 2023 - Apr 2024 (4 months)

Monitored deposits and withdrawals for fraud risk, conducted manual reviews and identity verification, and produced weekly/monthly fraud trend reports to reduce payment misuse and support AML compliance.

Transaction Monitoring Identity Verification AML Case Management Excel Trend Analysis

Fraud Investigator

Absa Bank

Apr 2020 - Aug 2022 (2 years 4 months)

Investigated transactional fraud, responded to alerts within SLA to minimize losses, submitted SARs, and prepared detailed investigation reports driving chargeback and root-cause analysis improvements.

Fraud Investigation Transaction analysis Chargebacks Case Documentation SLA Management Data Collection

Fraud Prevention Analyst

Absa Bank

Apr 2019 - Mar 2020 (11 months)

Monitored fraud detection systems, investigated suspicious account behavior, produced daily exception reports, and recommended rule improvements to strengthen payment controls.

Fraud Detection Reporting

Customer Operations Specialist

Absa Bank

Jan 2007 - Dec 2019 (12 years 11 months)

Handled customer transaction queries, disputes, and identity verification across multiple roles, maintaining compliance with financial controls and high-volume operational standards.

Customer Support Verification Dispute Resolution Compliance Transaction Processing Audit Support