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Carmen Petersen

@carmenpetersen

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Experienced fraud detection analyst delivering customer-focused risk prevention.

South Africa

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What I'm looking for

I seek a customer-focused risk or fraud role where I can apply transaction monitoring, enhance controls, and grow in compliance and risk management.

I am an experienced Fraud Detection Analyst with a strong background in inbound and outbound customer service, call-centre operations, and transaction monitoring at a major bank.

I accurately action suspicious and unusual transactions, initiate customer contacts, and maintain confidentiality while preventing risk and loss to the bank.

I have training in fraud management tools and compliance topics including FAIS, Money Laundering, National Credit Act and Consumer Protection, and I use systems such as CPS, BDS, Avaya, Falcon Fraud Manager and Customer1st.

I am a perfectionist who thrives on challenges, adapts quickly to change, sets high standards, and delivers exceptional customer service while identifying process improvements to reduce loss.

Experience

Work history, roles, and key accomplishments

Current

Fraud Detection Analyst

Current

Standard Bank

Actions suspicious transactions via detection systems, initiates customer contact for investigations, and implements controls to prevent loss while maintaining confidentiality and meeting SLA targets.

Fraud Detection Transaction Monitoring Customer Service Falcon Fraud Manager Avaya Confidentiality

Education

Degrees, certifications, and relevant coursework

5 Simmonds (FAIS, Money Laundering, National Credit Act, Consumer Protection, Customer1)

Short Course Certificates, Regulatory Compliance / Banking

2014 - 2014

Completed regulatory and compliance short courses including FAIS, Anti-Money Laundering, National Credit Act, Consumer Protection and Customer1 training.