Hiwot Tesfaye
@hiwottesfaye1
I’m a virtual assistant using data analysis and AI tools to drive leads and customer success.
What I'm looking for
I’m Hiwot Tesfaye, a dedicated and adaptable professional focused on virtual assistance, sales support, and lead generation—grounded in strong data analysis fundamentals. I enjoy remote work, digital tools, and finding global opportunities through consistent, high-quality execution.
I’m currently sharpening my skills through ALX Virtual Assistant and Professional Foundations programs, plus the ALX AiCE HerCommerce Women Hackathon, where I’m learning how to leverage AI tools like ChatGPT, Canva AI, Jasper, MidJourney, and ElevenLabs. I use these to work smarter, create engaging content, and boost productivity.
With experience in shop management and sales, I bring strong organizational and communication skills to every role. Previously, I worked as a Customer Service Agent, strengthening my ability to handle customer operations, problem-solve quickly, and support smooth day-to-day service delivery.
I’m also comfortable working with tools like Notion and Microsoft Office, and I enjoy using AI assistants and CRM/data entry workflows to streamline operations and deliver results. My long-term vision is to combine my skills in business, technology, and people management to grow into international opportunities.
Experience
Work history, roles, and key accomplishments
Shop Manager & Sales
Tiyn Trading Company
Sep 2024 - Jan 2026 (1 year 4 months)
Managed shop operations and performed sales support activities, handling customer interactions to drive daily sales. Coordinated customer operations tasks and maintained organized day-to-day workflow.
Customer Service Agent
Enyat Hospital
Sep 2023 - Oct 2024 (1 year 1 month)
Provided customer service support to hospital clients by responding to inquiries and assisting with customer operations. Handled administrative tasks such as data entry and maintained clear communication with customers.
Education
Degrees, certifications, and relevant coursework
Hawassa University
Bachelor of Science, Environmental health
2019 - 2022
Earned a Bachelor of Science degree in Environmental Health from Hawassa University from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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