Fikrehiwot Israel

I am an MBA graduate with a background in Construction Technology and Management Engineering and professional experience across customer service, business development, marketing, HR coordination, administration, CRM, and education. I enjoy working with people, solving problems, organizing information, and helping businesses build strong relationships with their customers and teams.

In my previous roles, I have supported HR and marketing operations, maintained employee and client information, coordinated reports and administrative tasks, conducted market and competitor research, followed up with customers and leads, and supported day-to-day business operations. In business development, I worked with CRM systems and communicated with clients, including international and diaspora leads, while supporting real-estate sales and client acquisition activities.

I also have experience in education, where I worked with students and supported learners with different needs. This strengthened my patience, communication, adaptability, and ability to explain information clearly.

My key strengths include communication, customer support, virtual assistance, data entry, internet research, Microsoft Office, Excel, CRM management, administrative support, recruitment coordination, marketing support, and problem-solving. I am comfortable learning new software and processes quickly and working independently in a remote environment.

I am particularly interested in remote opportunities in customer service, virtual assistance, administrative support, HR, business development, sales support, and operations. I am motivated by opportunities where I can contribute to a team, continue developing professionally, and use my organizational and communication skills to create measurable value for a company.