Open to opportunities

Jean Awad

@jeanawad

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Senior End User Support at WPP, leading regional IT operations and technology support for 500+ users.

Lebanon

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What I'm looking for

I'm interested in IT Manager, Regional IT Manager, IT Director or IT Consultant opportunities focused on IT leadership, infrastructure, consulting and technology projects, where I can apply my experience to deliver business value.

At WPP, I lead regional IT operations and technology support for 500+ users. I manage end-user computing, infrastructure, networking and systems, and provide escalation support for complex incidents.

Previously, I managed IT operations for GroupM’s Lebanon office, supporting multiple media agencies and aligning local IT strategies with global standards. At WorldNet, I administered enterprise systems including Active Directory and Hyper-V, and supported server installations, upgrades and data center operations.

Experience

Work history, roles, and key accomplishments

Current

Senior End User Support

Current

WPP

Jun 2024 - Present (2 years 4 months)

Senior End User Support | WPP

Lead regional IT operations and technology support for 500+ users across the organization.
Manage end-user computing, infrastructure, networking, systems and IT service delivery.
Provide technical leadership and escalation support for complex IT incidents and business-critical issues.
Plan and deliver IT projects, infrastructure improvements and technology implementa

Regional IT Manager

GroupM (a WPP company)

May 2021 - Jun 2024 (3 years 1 month)

. Managed IT operations for GroupM’s Lebanon office, supporting multiple media agencies.
. Oversaw infrastructure, security, and business applications to ensure seamless operations.
. Implemented IT policies and procedures to enhance system reliability and data protection.
. Collaborated with regional teams to align local IT strategies with global standards.
. Key Skills: Network Security, Busines

IT Manager

GroupM (a WPP company)

Jun 2010 - May 2021 (10 years 11 months)

Worked as IT Manager at GroupM (a WPP company).

Senior System Specialist

WorldNet

Jan 2002 - May 2010 (8 years 4 months)

. Administered and maintained enterprise-level systems including Active Directory and Hyper-V environments.
. Led server installations, upgrades, and troubleshooting for internal and client systems.
. Provided technical support and training to internal users and junior IT staff.
. Played a key role in data center operations and infrastructure planning.
. Key Skills: Active Directory, Hyper-V, Serv