Hiraa KhanHK
Open to opportunities

Hiraa Khan

@hiraakhan

Friendly customer service professional with 3 years of experience.

United Kingdom

What I'm looking for

I am looking for a remote role that values communication and problem-solving.

I am a dependable customer service professional with over three years of experience in client support, administration, and childcare. My journey has equipped me with the skills to resolve customer issues effectively, manage administrative tasks, and utilize digital tools such as Microsoft Office and various social media platforms. I pride myself on being highly adaptable and organized, always eager to contribute to a remote team where strong communication and problem-solving are essential.

Throughout my career, I have excelled in roles such as Customer Service Assistant at LaRedoute, where I responded to over 30 customer inquiries daily and processed orders to support sales targets. Additionally, my role as a Sales & Admin Assistant at Yours DIY & Plumbing Supplies has allowed me to manage invoices and stock levels while engaging customers both in-store and online. I also have experience as a Personal Carer, providing compassionate support to clients, which has honed my ability to build strong relationships based on trust and empathy.

Experience

Work history, roles, and key accomplishments

FR
Current

Personal Carer

Freelance

Dec 2017 - Present (7 years 6 months)

Provided compassionate personal care and support to clients, assisted with transport to medical appointments, and built strong relationships based on trust and empathy.

YS
Current

Sales & Admin Assistant

Yours DIY & Plumbing Supplies

Jan 2018 - Present (7 years 5 months)

Assisted customers in-store and over the phone with product queries, managed invoices and stock levels, and ran the company’s Instagram page to create engaging content.

SN

Nursery Assistant

St Edmunds Nursery

Mar 2016 - Oct 2017 (1 year 7 months)

Cared for children aged 0–5 in a safe learning environment, supported early learning through structured play, and adhered to safeguarding and health policies.

LA

Customer Service Assistant

LaRedoute

Jun 2015 - Sep 2015 (3 months)

Responded to over 30 customer inquiries daily via phone and email, processed orders, and promoted products to meet sales targets while maintaining knowledge of promotions and offers.

Education

Degrees, certifications, and relevant coursework

CC

Carlton Bolling College

A Levels, Health and Social Care, ICT, Law

2016 - 2017

Completed A Levels in Health and Social Care, ICT, and Law, achieving Distinction in all subjects. Developed critical thinking and analytical skills through coursework and examinations.

CC

Carlton Bolling College

GCSEs, General Education

2014 - 2015

Achieved 7 GCSEs graded A*–C, including English and Maths. Focused on foundational knowledge and skills necessary for further education and career development.

Tech stack

Software and tools used professionally

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