At Rivian, I’m leading AI transformation for service operations. I designed a prioritization framework and embedded AI into Jira to replace manual intake-backlog triage.
I built the decision-making mechanisms used across product, engineering, and operations, including intake governance and escalation routing. I also developed KPI reporting with Databricks and SQL, helping reduce intake-to-prioritization cycle time by about 25% and deliver $1.3M+ in annual operational savings.
At ImmaBe, I built the product and operations roadmap from zero as an early-stage Product Manager. That work enabled 220% sales growth and $840K in revenue in year one; I also designed AI-driven procurement models that cut expenses by 37%.
At Electrify America, I led a 16-person team focused on uptime and payment reliability, and established feedback loops connecting field operations, engineering, and quality. Earlier at SES Networks, I designed troubleshooting workflows and documentation that reduced escalations.
