Himanth varma
@himanthvarma
I improve digital-platform operations through KPI reporting, transaction processing, and high-volume customer support.
IndiaWhat I'm looking for
At Playhouse, I monitor platform performance, customer engagement, retention, and campaign results to support business decisions. I generate daily KPI reports and analyze user behavior to identify opportunities to improve engagement.
I manage end-to-end deposit and withdrawal processing on a live digital platform, investigate recurring issues such as payment failures and withdrawal delays, and recommend process fixes. I also resolve 50+ daily live-chat queries involving payments, accounts, and service usage.
I support customer activation and retention through onboarding outreach, promotional messaging, website updates, marketing flyers, and social media campaigns.
Previously at Tech Mahindra, I handled 70–100 daily customer chat interactions while meeting SLA and quality standards. I resolved order, refund, exchange, delivery, and technical issues, reducing escalations through effective first-level diagnosis.
Experience
Work history, roles, and key accomplishments
Business Analyst
Playhouse
May 2024 - Present (2 years 3 months)
Monitored platform performance metrics and customer engagement trends to support business decisions. Generated daily KPI reports on customer activity, retention, and campaign performance.
Education
Degrees, certifications, and relevant coursework
Samata Degree College
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Samata Degree College, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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