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Pooja Shrivastava

@poojashrivastava

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Operations and Data Analyst with 5+ years’ corporate experience and hands-on Power BI, SQL, and Python skills.

India

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What I'm looking for

I’m looking for a remote-friendly role where I can build clear Power BI dashboards, manage data reliably, and coordinate stakeholders—leveraging my operations and HR experience while continuing to grow through learning and freelance-grade execution.

I’m an experienced operations, administration, customer service, and HR coordination professional with 5+ years of corporate experience across telecom, IT, BPO, and recruitment industries. At Amdocs, I collaborated with the Vice President, Directors, and 250+ employees to deliver floor-level operational and HR support, including onboarding, executive coordination, and dashboard meetings.

After a planned career break, I continued upgrading professional skills and transitioned into remote freelance work and data-focused learning. Recently, I upskilled in Data Analytics, SQL, Python, and Power BI, and I now deliver freelance data management, cleaning, and reporting—while also contributing to AI voice training through Hindi and English voice recordings and speech data collection.

Experience

Work history, roles, and key accomplishments

Current

Freelance Data Analyst & Tutor

Current

Freelance

Dec 2024 - Present (1 year 5 months)

Delivered remote data entry, data management, and reporting support using Excel/Google Sheets and built dashboards in Power BI. Contributed to AI voice/speech data collection and taught children spoken English and basic academics while independently managing scheduling and parent communication.

Excel Google Sheets Power BI SQL Data Cleaning Dashboarding online tutoring AI Voice Speech Data Collection Scheduling coordination

Admin Associate (Operations & HR)

Amdocs

Sep 2008 - Feb 2011 (2 years 5 months)

Provided HR and floor-level operational support for 250+ employees, coordinating with vice president/directors and managing executive communication. Drove onboarding, created executive-ready materials and surveys, and handled rewards & recognition logistics while improving back-office systems and process alignment.

HR Coordination Executive Support Onboarding Dashboard Meetings Video Conferencing Rewards Back Office Operations Stakeholder Management

Project Coordinator (ATMs/Kiosks)

Orange Business Services

Mar 2007 - Aug 2008 (1 year 5 months)

Managed fault and scheduled ticket workflows to meet SLAs for kiosks and ATMs for major airline/bank clients and coordinated engineers globally to replace faulty components within timelines. Conducted supporting data analysis for decision-making and coached team members to sustain on-time SLA delivery and contract renewal performance.

SLA Management Data Analysis CRM Tools Performance Support

HR Executive (Recruitment Coordination)

Emmay HR (Randstad)

Apr 2006 - Feb 2007 (10 months)

Sourced and screened candidates, conducted initial and in-depth interviews, and coordinated interview schedules between candidates and hiring managers. Managed candidate data in Excel/ATS, communicated with applicants by email, and supported onboarding document collection through offer issuance.

Recruitment coordination Candidate Sourcing Interview Scheduling Excel Email Communication Stakeholder Management Onboarding

Customer Service Executive (BPO)

Wipro BPO

May 2005 - Mar 2006 (10 months)

Handled inbound calls for U.S.-based clients and supported inbound/outbound account queries with 95%+ customer satisfaction for Capital One Bank. Delivered new-hire training, improved team communication and process knowledge, and executed cross-selling for customer retention and revenue growth.

Customer Service Communication Skills Cross Selling Capital One Support