At Zouma Consulting Services, I scheduled furniture deliveries for customers across different regions of the UK. I contacted customers to confirm availability and rescheduled deliveries when needed.
I handled calls about delivery schedules, order status, and arrangements, and shared updates with UK-based customers. I also helped address concerns and resolve delivery-related issues.
At Eclerx, I assisted US agents with customer orders for internet, cable TV, landline, and mobile plans. I validated orders using ACSR and other provisioning systems, and guided agents through order placement issues via Microsoft Teams.
