simki gupta
@simkigupta
Customer Support Specialist at CSafe Global tracking orders and keeping high-value pharmaceutical shipments excursion-free.
IndiaWhat I'm looking for
At CSafe Global, I manage customer orders from confirmation through shipment completion and coordinate with logistics, operations, finance, and sales to keep deliveries on time. I monitor high-value pharmaceutical shipments with zero temperature excursions and maintain more than 95% SLA compliance.
Previously, I investigated order issues at Teleperformance and supported customer requests and service operations at ICICI Lombard GIC Ltd. I also prepared Excel and SQL reports, contributed to process improvements that reduced turnaround time, and helped streamline incident follow-up to reduce ticket backlog.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
CSafe Global
Apr 2025 - Present (1 year 6 months)
Manage customer orders end to end, from confirmation through shipment completion, using Kustomer and Zendesk. Coordinate daily with logistics, operations, finance and sales teams to keep deliveries on time.
Senior Customer Executive
Teleperformance
Aug 2024 - Mar 2025 (7 months)
Investigated and resolved complex order-related issues by working with logistics and operations teams. Coordinated with IT, Network and Product teams to find root causes and apply corrective actions.
Customer Support / Telesales Operator
ICICI Lombard GIC Ltd
Oct 2021 - Jun 2024 (2 years 8 months)
Managed customer requests, renewals and service operations; followed up on documentation and payment status. Prepared Excel and SQL reports for operational tracking; validated reports for data accuracy.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master of Commerce, Commerce
2021 - 2023
Pursued a Master of Commerce degree from Indira Gandhi National Open University from 2021 to 2023.
University of Calcutta
Bachelor of Commerce, Commerce
2018 - 2021
Completed a Bachelor of Commerce degree from the University of Calcutta from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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