Looking for a job

Hill User

@hilluser

Message

I support customers and end users across IT systems, migrations, and service channels.

Poland

Message

What I'm looking for

I'm looking to develop in Technical Support and Customer Success, combining hands-on IT support, end-user assistance, ticket handling, and clear customer communication.

I'm currently supporting NextBike customers by email, chat, and phone, resolving requests and helping users navigate the city-bike system.

At Bank Millennium, I handled IT support tickets using Jira, Confluence, Fudo, and Office. I supported application installation and use, including Windows Defender, Trellix, Cisco, and banking applications.

I've also coordinated end-user migration to Windows 11, configured Windows Hello for Business, and serviced Lenovo, HP, and Dell hardware. I combine technical support with clear customer communication and want to grow in Technical Support and Customer Success.

Experience

Work history, roles, and key accomplishments

Current

Specjalista ds. Obsługi Klienta

Current

NextBike

Jan 2025 - Present (1 year 8 months)

Obsługa klientów poprzez e-mail, chat i telefon, rozwiązywanie zgłoszeń oraz udzielanie informacji użytkownikom systemu rowerów miejskich.

Obsługa Klienta Email Chat Telefon Zarządzanie Zespołem

Specjalista ds. wsparcia IT

Bank Millennium

Jan 2024 - Dec 2024 (11 months)

Realizacja zgłoszeń (Jira, Confluence, Fudo, Office), wsparcie w instalacji i obsłudze aplikacji, prowadzenie projektów wewnętrznych, koordynacja migracji do Windows 11 oraz prace serwisowe nad sprzętem IT.