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Hill UserHU
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Hill User

@hilluser

I support customers and end users across IT systems, migrations, and service channels.

Poland
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What I'm looking for

I'm looking to develop in Technical Support and Customer Success, combining hands-on IT support, end-user assistance, ticket handling, and clear customer communication.

I'm currently supporting NextBike customers by email, chat, and phone, resolving requests and helping users navigate the city-bike system.

At Bank Millennium, I handled IT support tickets using Jira, Confluence, Fudo, and Office. I supported application installation and use, including Windows Defender, Trellix, Cisco, and banking applications.

I've also coordinated end-user migration to Windows 11, configured Windows Hello for Business, and serviced Lenovo, HP, and Dell hardware. I combine technical support with clear customer communication and want to grow in Technical Support and Customer Success.

Experience

Work history, roles, and key accomplishments

NE
Current

Specjalista ds. Obsługi Klienta

NextBike

Jan 2025 - Present (1 year 8 months)

Obsługa klientów poprzez e-mail, chat i telefon, rozwiązywanie zgłoszeń oraz udzielanie informacji użytkownikom systemu rowerów miejskich.

GN

Barista

Green Caffe Nero

Jan 2023 - Dec 2023 (11 months)

Praca jako barista w kawiarni, obsługa klienta i przygotowywanie napojów.

Education

Degrees, certifications, and relevant coursework

UW

Uniwersytet WSB Merito Warszawa

Informatyka, Informatyka

Pursuing a degree in Computer Science, currently in the second year of studies.

HW

HackerU we współpracy z Uniwersytetem Warszawskim

Certyfikat, Cyberbezpieczeństwo

Completed a course or certification in cybersecurity.

Tech stack

Software and tools used professionally

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