Hillary Fredrick
@hillaryfredrick
I troubleshoot SaaS platforms and API integrations, resolving customer issues with clear technical evidence.
KenyaWhat I'm looking for
At Netverse Technologies, I troubleshoot SaaS and API integration failures using Postman, HTTP requests, JSON payloads, authentication checks, and browser developer tools. I handle 50 to 100 technical support cases daily while maintaining 94% SLA compliance, 95% CSAT, and 93% QA.
Previously at NovaCom Technologies, I investigated connectivity, web application, and service-access issues across devices, networks, browsers, and configurations. I enjoy reproducing problems, isolating root causes, documenting clear resolutions, and giving engineering teams the evidence they need to act.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Netverse Technologies
Jan 2024 - Present (2 years 7 months)
Troubleshoot SaaS and API integration issues using Postman and browser developer tools, reproducing issues and isolating root causes. Handles 50-100 cases daily with high SLA, CSAT, and QA scores.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Science, Information Technology and Computer Science
2017 - 2021
Pursued a Bachelor of Science in Information Technology and Computer Science from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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