Open to opportunities

Hilda S

@hildas

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Experienced Business Operations and IT Specialist with a focus on efficiency.

Kenya

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

I am a highly skilled and self-motivated Business Operations and IT Specialist with over 9 years of experience across various industries. My background in Computer Science, combined with my professional certificate in International Management and German Language, has equipped me with a unique blend of technical and managerial skills. I have a proven track record in business administration, data analysis, and IT service management, which allows me to streamline operations and enhance productivity.

Throughout my career, I have successfully managed operations and data for organizations like Bizzy Kidz and Andear Ceramics, where I improved operational management systems and ensured compliance with legal standards. My role as a Project Manager at Summa San Inc. involved overseeing logistics for live events and managing communications, which honed my organizational and leadership skills. I am passionate about leveraging technology to drive efficiency and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Operations & Data Manager

Current

Bizzy Kidz Kab Company

Jan 2023 - Present (2 years 6 months)

Managed scheduling for drivers and riders, including onboarding new drivers and organizing dispatcher assignments. Developed marketing materials, visual documentation, and Looker Studio reports based on CEO's ideas, and created newsletters and advertisements.

Scheduling Data Analysis Looker Studio Content Development Quality Assurance Process Optimization Excel Route Box Social Media Management

Current

IT Trainer & Administrative Consultant

Current

Ukunda Hilfe e.V.

Jan 2021 - Present (4 years 6 months)

Trained staff and students in recommended software and tools, and assisted with administrative tasks such as filing tax returns. Provided strategic advice on technology usage and managed IT initiatives.

Administrative Support Technology Consulting Network Management Technical Support Project Management Communication Skills

Project Manager & Coordinator

Summa San Inc.

Jan 2021 - Dec 2023 (2 years 11 months)

Managed the back-end logistics of all live events, including webinar creation, scheduling, and presenter support. Supported the collection, organization, captioning, and editing of all remote media.

Project Management Media Management Communication Scheduling Zoom Microsoft Accounts

Branch Support Associate

Labos Technologies Ltd

Jan 2016 - Dec 2019 (3 years 11 months)

Oversaw the company's product specifications and GPS Tracking Platform, and guided clients through system setup and issue resolution. Managed client accounts and maintained security level permissions.

Client Management Technical Support Sales Support Account Management Conflict Resolution Customer Service Report Preparation Sales Strategy Marketing Support GPS

Operations Manager

Andear Ceramics

Jan 2019 - Dec 2021 (2 years 11 months)

Ensured all operations were carried out in a cost-effective way and improved operational management systems. Managed budgets and forecasts, and performed quality controls.

Operations Management Process Improvement Budget Management Financial Analysis Quality Control Inventory Management Strategic Planning

Education

Degrees, certifications, and relevant coursework

St. Paul’s University

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science. This program provided a strong foundation in various aspects of computer science.

Deggendorf Institute of Technology

Associate of Science, International Management & German Language

Obtained an Associate of Science in International Management & German Language. This program enhanced skills in international business and language proficiency.