At VirtuAssist Solutions, I resolved 40+ customer inquiries a day through live chat and email while maintaining a 95%+ CSAT rating. I cut average response time by 20% through ticket management in Zendesk.
I also handled complex and escalated issues, improving the resolution rate by 15%, and processed customer orders in Shopify. I trained and supported new team members.
At Specialty Life Insurance, I made outbound calls to Canadian consumers to qualify prospective insurance customers, explain options, and record call outcomes and follow-ups in Convoso. Earlier, at Phoenix Lead Company, I handled inbound and outbound calls to generate leads and convert prospects into customers.
