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Hichem Benzatout

@hichembenzatout

EDI Systems Specialist at Stellantis El Djazair who built a React EDIFACT diagnostic tool that reduced incident MTTR by 60%.

Algeria

Message

At Stellantis El Djazair, I maintain SAP DESADV integration and troubleshoot EDI and data mapping issues across SAP, CORAIL, and COMEDI. I also built an internal React tool to diagnose EDIFACT v4 messages, reducing incident MTTR by 60%.

Previously, at British American Tobacco, I supported 200+ users at a 24/7 production site, maintained GMES uptime above 99.5%, and administered identity and endpoint systems. Across my roles, I’ve supported manufacturing and other environments with IT service tools including ServiceNow and Jira.

Experience

Work history, roles, and key accomplishments

Current

EDI Coordinator (IT Systems Support)

Current

Stellantis El Djazair

Jan 2025 - Present (1 year 9 months)

Achieved and maintained 90%+ DESADV integration success rate in SAP, ensuring zero-disruption logistics operations. Diagnosed and resolved complex EDI and data mapping issues across SAP, CORAIL, and COMEDI platforms.

SAP DESADV INVOIC CORAIL COMEDI EDIFACT Data Mapping Supplier Onboarding Transaction Monitoring IT Support

IT Support Specialist (L1/L2)

British American Tobacco

Jul 2023 - Dec 2024 (1 year 5 months)

Delivered L1/L2 IT support for 200+ users across a 24/7 high-availability industrial production site, maintaining SLA compliance above 95%. Administered Active Directory, Microsoft Entra ID, and SCCM; managed full user lifecycle provisioning, MFA enforcement, and endpoint compliance policies.

Active Directory Microsoft Entra ID SCCM MFA Endpoint Compliance ServiceNow Jira GMES Incident Management SLA Tracking

IT Support Technician

The Coca-Cola Company

Jul 2022 - Jul 2023 (1 year)

Provided desktop, network, printer, and hardware support across multiple departments in a global FMCG environment. Logged, tracked, and escalated incidents using ServiceNow and Jira, maintaining full audit trails and documentation standards.

Desktop Support Network Support Printer Support Hardware Support ServiceNow Jira Incident Management Escalation Management

IT Support Technician

Elhayat School

Jun 2021 - Jun 2022 (1 year)

Delivered first-line IT support for 50+ administrative staff and classroom users. Administered Microsoft 365 environment including user management, email configuration, and license allocation.

Microsoft 365 User Management Email Configuration License Allocation IT Support

Freelance IT Consultant

Self-employed

Jan 2018 - Dec 2021 (3 years 11 months)

Provided hardware and network support and Microsoft 365 administration for SMEs in Oran. Delivered desktop support, printer configuration, and basic network troubleshooting services.

Hardware Support Network Support Microsoft 365 Desktop Support Printer Configurations Network Troubleshooting