Hicham Moujane

Managed inbound and outbound retention calls for Bell Canada in a high-volume contact centre, consistently meeting save-rate, quality, and sales KPIs. Diagnosed root causes of dissatisfaction, executed account rectifications, and reduced cancellations through empathy-driven, data-informed conversations.

Provided accurate Arabic↔English translations for business communications, educational materials, and digital content. Ensured consistency and quality across multi-document projects while meeting deadlines and maintaining confidentiality.

Audited website copy and UI text for linguistic accuracy, tone consistency, and user-experience clarity in English and Arabic. Completed structured data annotation and content-rating tasks with high accuracy while working self-directed across multiple international platforms.

Designed and facilitated community workshops on wellness, stress management, and sustainable nutrition. Coordinated volunteer teams and managed event logistics, building leadership and organizational skills in a non-profit setting.

Delivered attentive, professional table service in a fast-paced setting to maintain strong guest satisfaction. Resolved customer complaints proactively and stayed composed under pressure to prevent escalation.

Led guided tours for international visitors and missionary groups, managing itinerary logistics from start to finish. Provided real-time interpretation across English, French, and Moroccan Arabic to ensure clear, culturally appropriate communication.

Provided courteous front-of-store customer assistance while maintaining an organized retail environment. Delivered helpful, customer-focused support and handled day-to-day service needs to keep the store experience smooth.

B.Sc. in Economics & Management at the University of Fes, ongoing.

High School Diploma with a focus on Biology, completed in 2016.