Hesham Ismail
@heshamismail
I am a customer-focused health tech program leader and technical account manager.
CanadaWhat I'm looking for
I am a customer-focused program leader and technical account manager with over 5 years' experience managing complex projects and cross-functional teams in regulated health tech and pharmaceutical settings.
I have led GLP-compliant preclinical studies and multi-site SaaS implementations, directing 30+ studies and collaborating with IT, vendors, and 50+ end-users to optimize workflows. I reduced manual errors by 30% and cut reporting time by 25% through validated data systems, workflow automation, and robust training materials.
I excel at translating complex scientific and technical concepts into actionable solutions, mentoring junior staff, and serving as a primary client liaison for new assay and AI-based system deployments. I seek opportunities to drive adoption, improve data integrity, and deliver measurable client success in regulated environments.
Experience
Work history, roles, and key accomplishments
CLLead technical account management for AI-based microscope system deployments, driving onboarding, adoption, and issue resolution to improve customer satisfaction. Manage complex studies and digital transformation projects while mentoring junior staff to enhance client responsiveness.
CLDirected 30+ GLP-compliant preclinical safety studies, ensuring on-time delivery and regulatory compliance. Led a multi-site SaaS data management implementation for 50+ users, reducing manual errors by 30% and increasing user adoption through training.
CLValidated and implemented GLP-compliant data acquisition systems, reducing reporting time by 25% and improving data accuracy for client deliverables. Designed and automated workflows to improve operational efficiency and accelerate study timelines.
ACCollaborated on development of rapid diagnostic products and executed validation studies that informed regulatory strategy and supported product launches. Coordinated cross-functional teams to align product design with market and client needs.
Research Assistant
Qatar University Biomedical Research Center
Jul 2016 - Dec 2017 (1 year 5 months)
Developed yeast and in vitro cell culture models and optimized protocols to ensure reproducibility and data quality. Supervised and mentored students to improve skills development and project outcomes.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Ottawa
Master of Science, Neuroscience
2018 - 2020
Completed Master of Science in Neuroscience at the University of Ottawa from 2018 to 2020.
QUQatar University
Master of Science, Pharmacy
2013 - 2016
Completed Master of Science in Pharmacy at Qatar University from 2013 to 2016.
AUAin Shams University
Bachelor of Pharmacy, Pharmaceutical Sciences
2006 - 2011
Completed Bachelor of Pharmacy in Pharmaceutical Sciences at Ain Shams University from 2006 to 2011.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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