Open to opportunities

Hermy User

@hermyuser

Message

I coordinate remote operations, guest support, and multilingual content services across global teams.

Malaysia

Message

What I'm looking for

I'm looking for a remote role where I can support operations, customers, and cross-functional teams through coordination, quality control, multilingual communication, and asynchronous collaboration.

I've supported international guests and distributed teams through remote operations, customer service, quality control, and multilingual communication across APAC, EMEA, and AMER time zones.

At GuestReady, I managed live chat and email inquiries across Airbnb, Booking.com, Agoda, and Expedia, coordinated with guests, agents, and internal teams, and improved operational processes to strengthen response times.

As a freelance language specialist, I transcribe, proofread, edit, translate, and interpret English and Arabic content for academic and professional clients. My background also includes fund operations, Arabic passenger support at Kuala Lumpur International Airport, and tutoring Arabic-language students.

Experience

Work history, roles, and key accomplishments

Current

Freelance Language Specialist

Current

Self Employed

May 2022 - Present (4 years 4 months)

Executed audio transcription and academic review tasks for research papers, articles, and journal publications. Proofread and edited content for linguistic accuracy and translated materials between English and Arabic.

Transcription Proofreading Editing Translation Arabic English Academic Review

Guest Experience Specialist

GuestReady

Feb 2022 - Apr 2022 (2 months)

Oversaw quality control for guest experience and service delivery for international properties. Managed live chat and email inquiries daily across APAC, EMEA, and AMER regions.

Quality Control Customer Support Live Chat Email Support Stakeholder Management Slack Airbnb Booking.Com Expedia

Tahfeez/Arabic Tutor & Hostel Fellow

Khalifah Model School Secondary

Aug 2018 - Mar 2019 (7 months)

Instructed secondary school students and supported classroom learning. Monitored student academic progress and supervised dormitory operations.

Teaching Arabic Student Assessment Supervision

Fund Operation Officer

Sri Tahfiz Darul Ulum

Aug 2017 - Jul 2018 (11 months)

Administered endowment fund processes and associated operational procedures. Engaged with donors and analyzed transaction details.

Fund Administration Donor Engagement

Arabic Ambassador & Announcer

Malaysia Airports Holdings Berhad

Aug 2016 - Jul 2017 (11 months)

Served as interpreter for Arabic-speaking passengers and delivered daily international flight announcements. Coordinated with Aviation Security, Customs, and Immigration for compliance.

Arabic Interpretation Customer Service Flight Announcement Coordination

Internship Student

Kolej PERMATA Insan

Jan 2016 - Jun 2016 (5 months)

Supported lecturers in conducting classes and educational activities. Facilitated Arabic language games and presided as Master of Ceremonies for events.

Arabic Event Coordination Public Speaking