Robbie Tan
@robbietan
Proofreader and editor who combines strong English proficiency with clear, accurate communication.
What I'm looking for
I’m a friendly, patient, communication-driven professional with strong English proficiency, and I’m currently seeking roles that widen my experiences using my English skills as a solid base. I bring a detail-focused mindset shaped by both editing work and real customer-facing support.
Most recently, I’ve been working as a Freelance Proofreader and Editor (August 2025 to present), providing editing, proofreading, and fact-checking services to clients. I’m confident working across different text types, from concise writing to academic or literary articles, while maintaining clarity and accuracy.
Before that, I built support experience through two customer service stints totaling about 1.5 years, including Tier 1 Player Support at Player Support Sdn Bhd (August 2024 to July 2025) for Monopoly GO!. I supported players, troubleshot bugs and glitches, and delivered appropriate solutions according to company policy and discretion. I also worked as a Support Centre Specialist (May 2024 to July 2024), addressing product/service concerns and redirecting emails to the appropriate departments.
I also completed an internship as an English Language Teacher for about 7 months at Tunku Abdul Rahman University of Management and Technology (July 2023 to November 2023), participating in peer coaching for university students and English support for the Somali refugee community. My teaching background strengthens how I review language, explain feedback, and ensure the final output is reader-ready.
Experience
Work history, roles, and key accomplishments
Freelance Proofreader
Freelance
Aug 2025 - Present (10 months)
Provide editing, proofreading, and fact-checking services to clients. Ensure written content is clear, accurate, and publication-ready.
Player Support Agent
Player Support Sdn Bhd
Aug 2024 - Jul 2025 (11 months)
Supported Monopoly GO! players by troubleshooting in-game bugs and glitches. Provided solutions according to company policy and discretion.
Support Centre Specialist
Apac Venture Sdn Bhd
May 2024 - Jul 2024 (2 months)
Addressed concerns regarding the company’s products and services. Redirected emails to the appropriate departments to ensure timely handling.
English Language Teacher Intern
Tunku Abdul Rahman University of Management and Technology
Jul 2023 - Nov 2023 (4 months)
Interned as an English language teacher and supported English learning programmes. Participated in peer coaching for university English students and an English programme for the Somali refugee community.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate of Basics of Medical Transcription, Medical Transcription
Enrolled in the Certificate of Basics of Medical Transcription with an expected completion in 2026.
Tunku Abdul Rahman University of Management and Technology
Bachelor of Arts (Honours), English with Education
2020 - 2023
Grade: CGPA 3.3318
Activities and societies: Internship: English Language Teacher (Jul 2023–Nov 2023). Programmes: Peer Coaching Programme for English Language of University Students; English for Somali Refugee Community.
Completed a Bachelor of Arts (Honours) in English with Education at Tunku Abdul Rahman University of Management and Technology. Included an internship as an English language teacher and student programmes such as peer coaching and community English support.
Tunku Abdul Rahman University of Management and Technology
Certificate of Foundation in Accounting, Accounting
Completed a Certificate of Foundation in Accounting at Tunku Abdul Rahman University of Management and Technology in 2019.
Sekolah Menengah Kebangsaan Damansara Jaya
Sijil Pelajaran Malaysia (SPM), Secondary Education
Grade: Grade 1; 5As 3Bs
Completed Sijil Pelajaran Malaysia (SPM) at Sekolah Menengah Kebangsaan Damansara Jaya in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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