Robbie Tan

I’m a friendly, patient, communication-driven professional with strong English proficiency, and I’m currently seeking roles that widen my experiences using my English skills as a solid base. I bring a detail-focused mindset shaped by both editing work and real customer-facing support.

Most recently, I’ve been working as a Freelance Proofreader and Editor (August 2025 to present), providing editing, proofreading, and fact-checking services to clients. I’m confident working across different text types, from concise writing to academic or literary articles, while maintaining clarity and accuracy.

Before that, I built support experience through two customer service stints totaling about 1.5 years, including Tier 1 Player Support at Player Support Sdn Bhd (August 2024 to July 2025) for Monopoly GO!. I supported players, troubleshot bugs and glitches, and delivered appropriate solutions according to company policy and discretion. I also worked as a Support Centre Specialist (May 2024 to July 2024), addressing product/service concerns and redirecting emails to the appropriate departments.

I also completed an internship as an English Language Teacher for about 7 months at Tunku Abdul Rahman University of Management and Technology (July 2023 to November 2023), participating in peer coaching for university students and English support for the Somali refugee community. My teaching background strengthens how I review language, explain feedback, and ensure the final output is reader-ready.