Open to opportunities

Karlwis User

@karllkapple

Message

I've delivered safe, seamless long-haul passenger experiences and coordinated operational teams.

Malaysia

Message

What I'm looking for

I'm looking for an opportunity where I can contribute strong customer service, aviation operations, administration, and leadership skills while continuing to grow in a collaborative, structured environment.

Media & Communications Student with hands—on experience in customer service and content creation. Previously work as a flight attendant on medium—to long—haul flights, developing strong communication, compoosure under pressure, and guest—facing skills.

Founded a student led club in 2024 and currently directing a 2—hour musical with original songs; Managing training, logistics, and creative production from the ground up.

Comfortable with voice work and accents, and equipped with technical skills such as Music production on Logic Pro, Adobe creative suites (design) & Video editing. Looking for flexible, part—time remote work. Open to customer support, content/social media assistance, virtual assistance or voice-related gigs.

Experience

Work history, roles, and key accomplishments

Cabin Crew

AirAsia X Berhad

May 2023 - May 2024 (1 year)

Executed in-flight service operations across long-haul international routes, enhancing customer satisfaction and safety awareness. Managed over MYR10K worth of international in-flight transactions with accuracy for 300+ passengers per flight.

Customer Service Safety Procedures Team Coordination

Education

Degrees, certifications, and relevant coursework

Swinburne University of Technology Sarawak Campus

Bachelor of Media & Communication, Media & Communication

2024 -

Grade: 3.2

Activities and societies: President, Theatre Club (September 2024 - September 2026)

Pursuing a Bachelor of Media & Communication, with relevant coursework in Accounting, Academic Reading & Writing, Economics, Information Technology, and Marketing. Recipient of the Academic Excellence Scholarship.